Case Management Specialist

2 weeks ago

Sydney Central Business District, Australia EML Full time

**Case Management Specialist**:
NSW - Sydney CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Sydney CBD**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This position works in an environment where people are passionate about helping others, with a focus on providing excellent customer service and ensuring pro-active, timely and affective management of support claims.

This will be a **Permanent Full Time** position based in the Sydney CBD office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio
- Co-ordinate communication across claims styreams as required
- Determine eligibility and accept/dispute liability with the abvility to escalate as need
- Provide workers compensation reviews in relation to weekly payments and medical providerws
- Assist the worker and employter with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.

**ABOUT YOU**
- Demonstrated customer service experience in a fast paced environment
- High attention to detail
- High level of resilience and a willingness to hold complex conversations
- A positive and pro-active attitude
- Relevant allied health, insurance or business qualification (desirable but not essential)

**ABOUT EML**

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

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