Customer Service Representative

4 days ago

Picton, Australia Intrim Full time

Position Overview:
The Customer Service Representative is the interface between our organisation and our clients. This person is responsible for processing orders and handling quality issues. Their purpose is to minimise the friction between clients and production - making dealing with our company effortless for clients.

In this position you must exemplify the business core values, Positive Energy, We Care, Innovate Simply, Keep It Real, Win as A Team.

Customer Service Key Responsibilities:

- Answer customer enquiries related to product information, order amendments or freight and damage.
- Aim to minimise Queue Wait Times and Abandoned Calls.
- Efficiently create quotes for customers which will include quantity, price, and delivery.
- Process orders.
- Manage (and resolve) issues.
- Process tasks as rapidly and as accurately as is possible.
- Immediate action of any quality issues that sales routes to you.
- Processing issues of varying complexity (from delivery inquiries through to error resolution).
- Escalate to Sales any clients that are uncertain about what products or solutions are required to solve their problem.
- Ensure all client contact details are recorded, in real time, in CRM/ERP.
- Ensure your relationships with other team members are productive and free from conflict.
- Engage in behaviour that is not damaging to, or in competition with, our company policies and values.

Relevant Experience:

- Demonstrated competency in keyboard and word processing skills using Microsoft Office suite.
- Reception and customer service experience.
- CRM experience is advantageous.
- Previous work experience in the building industry.

Person Specification:

- Experience of public contact in a customer service environment.
- Administration, and telephone skills.
- Ability to use initiative and work independently.
- Ability to manage competing priorities.
- Attention to detail.
- Strong Communication (written & verbal) and interpersonal skills.
- Strong customer service ethic.
- Ability to work as part of a team and equally as capable when working independently.
- Ability to remain calm under pressure.
- Strong attention to details and organisational skills.
- Ability to handle sensitive and confidential information with discretion.

Qualification and Technical Skills:

- Completed secondary school.
- Certificate II or III in Customer Contact.
- Prior customer service experience is advantageous.

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