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Customer Service Representative

3 weeks ago

Picton, Australia IMB Bank Full time

**Excellent training provided, banking experience not required**:

- ** Opportunity for career growth and development**:

- **Part time, 25hrs per week, Mon - Fri**

Established over 140 years ago, IMB Bank is a leading member-owned challenger bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off. An award winning and growing organisation, we’ve donated more than $10 million through our Community Foundation to over 750 projects in the communities in which we operate.

As a Customer Service Representative you will join our Bowral and Picton teams in providing exceptional service and support to our customers whilst assisting them to achieve their financial goals and everyday banking and insurance needs.

**The role**
- Having conversations with customers face to face and over the phone and helping them with their banking and insurance needs and enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms, cash handling and balancing
- Working with your Manager and team to collectively achieve the branch goals and objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout out administrative duties.

**The person**
- Experience in sales and service, preferably in retail, banking or hospitality industries
- Cash handling experience and an accurate eye for detail
- A learning mindset and ambition to build a career in the banking industry
- An aptitude for technology and proficient in MS Office programs/apps
- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
- A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
- A genuine desire to help people, work directly with customers as well as work with and support a team
- The ability to work at both locations - Bowral and Picton.

IMB Bank has an agenda of growth and continuous improvement, providing opportunities for skill development in an inclusive culture that is dynamic, genuinely supportive, and committed to the safety and wellbeing of its people.

Code: #1

Location: Picton