Administration Officer

20 hours ago

Acacia Ridge, Australia Reztor Restoration Full time

**Description**:
**The Role**:
Reztor Restoration is a fast-growing company in the restoration industry (flood, fire, mould) that now requires a new Administration officer.

This is a role that will require you to work as part of a team from our Acacia Ridge office.

Your responsibilities will include meeting client and customer needs, scheduling make safe/ emergency works, liaising with clients and trades, formatting reports and invoicing to finalise completion of works.

This is a fantastic chance to join a stable and secure company that values its people above all else Career growth opportunities will also be available.

**Key Duties & Responsibilities**:

- Accurately report & record job details throughout our claims.
- Deliver projects to strict SLA time frames, as set out by our clients
- Build & maintain strong relationships with clients & continuously look for improvement opportunities to service their needs
- Coordinate, influence & negotiate with internal & external stakeholders
- Work closely with team & managers to deliver outcomes
- Schedule technicians & subcontractor trades
- Prepare detailed scope documents, instructions & work orders
- Complaint handling, where appropriate
- Accurate & timely invoicing
- Ensure all KPI’s, budgets & time frames are achieved

**Skills, Experience and Qualifications Required**

If you have a passion for helping people in times of need, a can do attitude, and good work ethic, an interest in administration works, an attention to detail, excellent written and verbal communication skills and are enthusiastic with a proactive attitude then this role is for you.

**We Offer**:

- An immediate start
- A respected organisation with stability and security
- Support and guidance from experienced managers
- A positive and rewarding team culture
- Future career progression where great work is recognised and rewarded
- Up to date technology and a modern office environment

**Role Type**:

- In-house - Permanent - Full-time - Internship

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