National Service Manager

2 days ago

Yatala, Australia Workforce Success Full time

Our client is a leading Australian machinery attachment manufacturer, offering an extensive range attachments and wear parts, all equipped with renowned planetary gearboxes.

Ultimately to grow the brand, market position and profitability of this area. Defining long-term branch goals, building key customer relationships, identifying business opportunities, negotiating business deals and maintaining extensive knowledge of the market conditions will be part of this role, requiring working with sales and operations managers.

**Principal Accountabilities**
- **Formulate, execute, and oversee the service operations plan aligning with company goals.**:

- Lead the national team, overseeing hiring, training, and performance.
- **Cultivate positive customer relationships, ensuring satisfaction.**:

- Collaborate with sales and marketing to effectively communicate warranty terms.
- **Manage warranty claims and returns through coordination with suppliers and vendors.**:

- Analyze warranty claim data to identify trends and areas for improvement.
- **Ensure compliance with occupational health and safety regulations.**:

- Deliver product training and support to team members as needed.

**Skills & knowledge**
- **+3 years managing service operations in a technical setting.**:

- Demonstrated leadership, strong communication, and team management skills.
- **Expertise in budget management, forecasting, and strong analytical abilities.**:

- Proficient in machinery products/services with comprehensive customer and market knowledge.
- **Highly advantageous to have experience with ERP systems, particularly Infor M3.**

**What it is offered**
- Competitive salary + Super
- **Being part of an innovative corporation in growth**:

- Career Progression & Training Opportunities
- **Great company culture with exceptional people**

**Salary**: $120,000.00 - $150,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person

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