Team Leader, Settlement, Engagement and Transition

**Central Office**
4-6 Peel Street North, Ballarat VIC 3350
PO Box 2537, Bakery Hill VIC 3354
**T** 03 5337 8999
ABN 51 857 084 361

**Position Description**

**Position Title**:Team Leader, Settlement, Engagement and Transition Support

**Program**:Client Services

**Location**:Wyndham Vale. Regular travel to other locations will be required.

**Reports To**:Manager, Settlement, Refugee & Asylum Seeker Programs

**Award and Classification**:_Social, Community, Home Care and Disability Services Award 2010_, Level 6
- This Position Description intends to describe the general scope, level of work, accountabilities and responsibilities of the position. _
- It does not necessarily include all duties and responsibilities.- This Position Description may be altered in accordance with the changing requirements of the position. _

**About CatholicCare Victoria**

CatholicCare Victoria (CCV) is a leading and influential provider of charitable and social services in Victoria. The

Mission of CatholicCare Victoria is to build communities that recognise and nurture the dignity of each person.

Our employees share our Mission for a stronger, more inclusive society through supporting individuals, families

and communities in times of need, especially those who are most disadvantaged, vulnerable and/or marginalised.

CatholicCare Victoria delivers excellence in a broad range of child, family and youth services, family relationship

services, school counselling and pastoral care services, social housing, employment and advocacy services across

various office locations and delivery sites in Victoria. One of our primary areas of investment in addressing

homelessness is through our subsidiary CatholicCare Victoria Housing (CCVH) and in partnership with Government

we are constructing new homes across Victoria.

CatholicCare Victoria draws on the principles of Catholic Social Teaching to inspire and direct our endeavours. We

value and respect human dignity and embrace diversity in an inclusive work environment.

**About Client Services**

Client Services comprise client programs and services across CatholicCare Victoria with a range of diverse

practitioner positions across multiple programs. Programs are funded from Federal, State and philanthropic

sources.

Client programs and services are grouped as follows:

- Client Services Operations - all client facing service delivery across children, youth, adults and older

persons (individuals, couples and families) with target programs within the streams of Family Relationship

and Wellbeing Services, Family Law Services, Homelessness and Housing Support, Communities for

Children, Family Services and Community Services.
- Service Development and growth including the Schools Unit and CCVT contract management.

**CatholicCare Victoria Values**

**Values Behaviour**

**Respectfulness **We value people for who they are and recognise what they are doing. We interact

with others honestly and in a positive, considerate, and caring manner.

**Integrity **We value the work we do. We are fair, honest, and trustworthy. We act

professionally, take accountability for our actions, and keep our promises.

**Inclusivity **We welcome everybody, working to enable everyone to feel like they belong and

have a place - from a face to be seen to a voice to be heard.

**Collaboration **We walk alongside clients, communities, and each other. We contribute to the

work and lives of others so that we can all achieve our best, together.

**Compassion **We connect with each other’s stories. We acknowledge the inherent

strengths and diverse experiences of others. We act with kindness and care

in all our relationships, helping each other to address our challenges in a

safe and welcoming environment.

**About the Program**

CatholicCare Victoria (CCV) is a Settlement Engagement and Transition Support (SETS) provider, funded by the

Department of Home Affairs. The SETS program works closely with Humanitarian Entrants in their first 5 years of

arrival in Australia to address their settlement needs, to improve social participation, economic well-being,

independence, personal well-being and community connectedness.

With a specific focus on helping clients to improve their English language skills, engage in education and training,

and ultimately gain meaningful employment, SETS Case Workers provide case management support, group

programs and information sessions. These activities provide clients with settlement-related information, advice,

advocacy, and assistance to access mainstream and other relevant services. CCV operates SETS from Dandenong,

Wyndham Vale, Epping and Eltham sites.

Settle Well is a holistic, school-based program for young refugees and asylum seekers aged between 15 and 20

years old, at risk of disengagement from school and community life. The program is co-located at two

participating schools, North Geelong Secondary College (NGSC) and Northern Bay College (NBC). The program