Program Manager

We have an exciting opportunity available for an experienced Program Manager with proven success in Superannuation or Investment Management program delivery to join our Mercer Super team at Mercer. This role will be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

**Program Manager**

Reporting to the Mercer Super Portfolio Leader, you will be responsible for implementing strategic change and service improvements to benefit our members mainly within Experience transformation scope. You will also be responsible for planning and managing the delivery and execution of projects with stakeholders. Your project management skills will effectively control and manage the changes, issues, and risks associated with projects and programs, and coordinate both technical and project resources to ensure quality delivery in accordance with best practices. The Program Manager will have an understanding of Go-to-market activities and work across both projects and BAU go-to-market initiatives.

**We will count on you to**:

- Manage highly complex, broad, and/or multi-year projects end-to-end to deliver business outcomes, ensuring that the project is completed on time, within budget, and to a high level of client satisfaction.
- Develop detailed, robust, high-quality project plans including resources, scope, schedule, cost, assumptions, dependencies, etc. for large scale, complex projects.
- Significantly recognize the impact of even the slightest scope changes and how that may affect tasks and assignments in the future, and adjusts project plans and communicates accordingly.
- Negotiate resource requirements with responsible management when faced with conflicts in priorities.
- Enhanced BAU activities (brand launch, customer journeys) that need work from technology and other cross-functional teams, and
- Monitor and track the communication impact experienced by Clients
- Assist in the coordination of continual improvements within our digital products

**What you need to have**:

- Demonstrated program management experience within the superannuation or investment management sector.
- Proven stakeholder engagement and management skills, and able to influence and build relationships with ease
- A successful track record in delivering projects to scope, time and budget.
- Delivery focused and understand customer business drivers and priorities.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.