Specialist Experience Designer

6 days ago

Sydney, Australia Commonwealth Bank Full time

**You are an Experience Designer, passionate about delivering amazing digital experiences**:

- **Our team is driven to push boundaries and bring our customer vision to life**:

- **Together we’re delivering first to market experiences for our retail customers
**Do work that matters**

Building beautiful experiences for our customers is what brings you into work. You live for it. As a Experience Designer, you’re constantly trying to innovate for your products and projects, doing the same old is not something you have in your repertoire.

This role will see you solving design problems across digital platforms used by our retail banking customers, incl. Netbank and the CommBank App. You will work across complex and highly visible projects that will provide unique challenges to deliver great value to our customers.

**See yourself in our team**

The Superannuation team is responsible for delivering the first to market customer experience and strategic vision for the Essential Super product across all digital touch points within the customer journey at the Bank. On a day to day basis, you will work closely with the Essential Super Digital Delivery team, Product stakeholders and third party stakeholders to deliver customer driven outcomes.

Working across a portfolio of products and projects, you’ll keep your customer hat on to create effective, cohesive design solutions that meet the needs of varied users.
Our team is comprised of researchers, interaction designers, usability and accessibility experts and visual designers. You will work within a high performing, talented design team who will support you as you grow your capabilities with design complexities. This role reports to an Experience Design Lead.

**Your skills and experience**

You are an enthusiastic problem-solver with excellent visualisation skills. You’re good at:

- Human-centred design, understanding the relationships between people’s behaviours and digital products systems thinking, capable of designing for the holistic ecosystem beyond the screen, leading the resolution of problems at all levels of detail: from the big picture to the nuts and bolts
- You are comfortable designing across web, responsive mobile and native apps.
- Rapid prototyping, comfortable with various methodologies from free-hand sketching to white-board facilitation to pixel-perfect wire framing
- Recognising aesthetic and seamless digital experiences, knowing the difference between “good” and “great” work
- Experience in Agile and/or LEAN projects
- Strong stakeholder management and influencing skillsSound commercial acumen and strong communication and collaboration skills

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Advertising End Date: 14/01/2025

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