Ms Dynamics Platform Lead

**Opportunity snapshot**:
An exciting permanent opportunity has become available for an MS Dynamics Platform Lead

The Platform Lead (CRM) is responsible for maintaining and optimising Bupa’s use of the Dynamics 365 platform. The Platform Lead works with architects, functional consultants, technical consultants, DevOps and Environment services team members as part of cross-functional teams to create designs for various components of the platform, to meet the platform’s goals of achieving scale and extensibility.

The role requires an understanding of various technology choices and a deep understanding of Dynamics 365 and the Power Platform.

This is a strategic, hands-on role that enables related teams to deliver high quality services at pace to drive strategic outcomes for Bupa’s customers and maintain integral Bupa systems.

**How will I help?**
- Enable and support cross-functional technology and design teams
- Provide technical leadership, coaching and mentoring of team members
- Adhere to Bupa and ITIL guidelines for Incident, Problem, and Change Management
- Determination of root cause of platform specific incidents
- Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents
- Integrate new infrastructure services based on designs, and participating in automation, consolidation, and centralization projects
- Ensure all work is carried out and documented in accordance with required standards, methods and procedures
- Contribute to architecture and product roadmap
- Contribute at any stage of the project or operational lifecycle as directed

You may also carry out any other duties reasonably requested by Bupa from time to time.

**What do I need?**
- Tertiary qualification in an IT discipline or related field
- ITIL v3 or v4 certification (highly desirable)
- Experience with Azure Cloud services (mandatory) and DevOps (mandatory)
- Experience with.NET / C# including Web Services development and deployment (desirable)
- Experience with ISV solutions (desirable)
- SQL Server, Oracle or other SQL experience (desirable)
- Knowledge of the health insurance business (desirable)

**Key relationships**
- International and Corporate Partnerships, Health Care Management
- Common Platforms, DevOps, Environment and Security teams
- Other internal Bupa teams, including Strategy & Architecture, Digital, Data, Production Services, Change Management, Service Delivery, Testing Services
- Other Business SMEs and Business Units
- Technology partners
- IT vendors and service providers
- Other consultants and contractors

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

**Perk highlights**:

- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
- An additional well-being day each year to treat yourself.

**About Bupa**

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.