Portfolio Lead

Portfolio Lead, Domestic Building Insurance (DBI)
2 X Ongoing, Full-Time opportunities
About VMIA
Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer.
We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients, ranging from small community service organisations to public hospitals, schools, and core service providers.
The Domestic Building Insurance team provides mandatory insurance cover for homeowners who are building or renovating in Victoria. Builders are required to purchase Domestic Building Insurance (DBI) on behalf of the homeowner for all domestic building projects over $16,000. On average, we issue over 90,000 policies each year protecting over $160 billion worth of insured residential projects across Victoria.
We help our clients prepare for, prevent, or reduce the impact of harm. When things don't go to plan, we help clients restore services and recover quickly.
Our unique perspective across Victorian Government clients is an opportunity for learning and development in the risk and insurance industry as well as the broader public sector, creating deep connections with our clients, and a shared understanding of best practice in our fields of expertise.
People are at the heart of everything we do. At VMIA, you'll be encouraged to achieve your career goals in a progressive and flexible workplace that most importantly lets you be yourself.
Your role
Looking for purpose in what you do? Wanting to make a difference in the lives of Victorian homeowners?
We need your passion and drive to help Victorian homeowners get back on their feet and improve consumer protection in the domestic building industry.
Come and work with a great team who thrive on innovation and collaboration. We are a learning organisation, and you can expect to grow, develop, and evolve your professional career whilst working in DBI.
How you'll make an impact
- Managing a team of dedicated claims professionals to assist homeowners where their builder is no longer around.
- Administering a portfolio of complex claims using your negotiation skills to get the best outcomes for all parties.
- Using your experience to mentor the team to help them grow and achieve collective goals.
- Overseeing the capability and performance of claims service providers such as law firms, building assessors etc to ensure optimal outcomes.
- Developing strategies and actively participating in VCAT proceedings in conjunction with our legal service providers.
- Continuously reviewing and improving our internal processes and procedures to deliver services and enhance employee engagement.

Who you work with
- You work closely with the Head of DBI Claims to actively manage and contribute to the development of new and existing claims services, business practices and product offerings to build the value and contribution of the DBI clients.
- You liaise with the Chief Officer, DBI to provide insights and recommendations for the development of the DBI portfolio.
- You engage with the DBI Claims Team to provide a mentoring and coaching role giving insight into the policy and processes.
- You work across the DBI Division including peers, the Builder Assessment Team, Internal and External Compliance Officer(s) and other support service staff to improve claims management outcomes.
- You build and maintain relationships with key external agencies such as VBA, CAV and DBDRV to share information and collaborate on strategic projects.
- You build and maintain effective relationships with third party service providers to obtain optimum claims resolution and manage recovery opportunities.

About you
- You have 5+ years' experience in claims management, especially in the handling of more technically complex matters, within Domestic Building Insurance / Builders Warranty Insurance or similar scheme (e.g. Property Claims).
- You have knowledge and experience in insurance claims management along with the capacity to analyse and interpret claims information and data sources. You can demonstrate how you have used this intel to identify trends and strategic opportunities for improvement.
- You are a seasoned professional with advanced communication and interpersonal skills, proven empathetic client management / customer service experience and the ability to influence stakeholders and negotiate mutually beneficial outcomes.
- You are resilient with the ability to work under pressure and manage and resolve conflict resolution in a timely and effective manner.
- You are experienced in coaching and mentoring team members to build capability.
- You have demonstrated capacity to assess potential operational risks and make decisions in a timely and effective manner con