Night Manager

2 weeks ago

Parramatta, Australia PARKROYAL Parramatta Full time

**Pan Pacific Hotels Group** operates over 40 hotels, resorts and serviced suites in the Asia Pacific region. Everything we do at PARKROYAL Hotels & Resorts - what guests can see, and can’t - is the service of our people. Recognition, Anticipation, Flexibility and going the Extra Mile are our service mantra. Because we want you to feel empowered to realise your full potential. At PARKROYAL, we find joy in ensuring that the best in us, brings out the best in you.

**PARKROYAL Parramatta - Excellence on every level. **Boasting 286 guestrooms, a club lounge, gymnasium 13 meeting spaces, making it the largest meetings and events hotel in Parramatta and thus setting a new benchmark of accommodation, facility and service distinction in the area.

We are currently seeking a **Full Time Night Manager** to join our enthusiastic team. Reporting to the Front Office Manager, this is a great opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.

**The Role**:
Reporting of the Night Audit function
- Ensuring departmental revenue is posted and balanced accurately
- Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis
- Maintain strict security procedures to ensure guest confidentiality and safety and control after hour’s access to the property
- Key point of contact for all guest needs & issues
- Championing the Discovery 2.0 program, and managing enrolments
- Driving WHS safety within the hotel, including first aid, and performing the Chief Fire Warden role when on duty
- Effectively communicating with all other departments including maintaining the daily reports, and driving the morning operation briefings for the hotel

**Ideally you will have**:

- Demonstrated experience with Opera
- 2 -3 years in an Assistant Night Manager, Guest Service supervisor or Night Auditor role in a 4-5 star Hotel
- Strong Hotel WHS experience
- A Responsible Service of Alcohol certificate
- First Aid certificate
- Strong communication and relationship building skills
- A guest service focus and enjoy leading a team

**Salary**: $67,539.68 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food

Schedule:

- Evening shift
- Rotating roster

Ability to commute/relocate:

- PARRAMATTA, NSW 2150: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- RSA (preferred)
- First Aid Certification (required)

Work Authorisation:

- Australia (preferred)

Work Location: One location

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