IT Services Manager

2 days ago

Melbourne, Australia Coforge Limited Full time

Role - Information Technology Services Manager

Location - Sydney

Role - Permanent/Contract

Coforge is a global digital services and solutions provider, that enables its clients to transform at the intersect of domain expertise and emerging technologies to achieve real-world business impact. A focus on very selects industries, a detailed understanding of the underlying processes of those industries, and partnerships with leading platforms provides us with a distinct perspective. Coforge leads with its product engineering approach and leverages Cloud, Data, Integration, and Automation technologies to transform client businesses into intelligent, high-growth enterprises. Coforge’s proprietary platforms power critical business processes across its core verticals. The firm has a presence in 21 countries with 25 delivery centers across nine countries.

Key Responsibilities
- Analyze user information system needs.
- Document the functionality and requirements.
- Research, evaluate and recommend solutions and appropriate technology to meet user's needs.
- Proven experience in ITSM (IM, PM, CM, KM and Virtual Agent)
- Strong background with ITOM (IT Operations Management), CMDB and Service Mapping (Implementation and Support Design), Event Management
- Strong working knowledge of CSDM 4.0 (Common Service Data Model) and clear understanding of Service Now Architecture (demonstrated in previous role(s)).
- Experienced in Dashboard design and reporting
- Ability to guide on Service Now best practices

Soft Skills
- Strong ITIL skills and understand of SDLC requirements, ability to lead / perform UAT testing
- Proven ability to map business processes and design of workflows
- Effective documentation skills and ability to train on technology use
- Basic understanding of Frameworks such as ISO 27001, ISO 9001 and Six Sigma

**Summary of role requirements**:

- Flexible hours available
- More than 4 years of relevant work experience required for this role
- Working rights required for this role

**Job Types**: Full-time, Contract

Schedule:

- 8 hour shift

Application Question(s):

- Do you have the experience in project management methodologies and principles and techniques to develop project plans and to cost?

**Experience**:

- ITOM: 4 years (required)
- CSDM Servicw model: 5 years (required)

Work Location: In person

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