Shift Payment Investigation Operation Analyst

We are hiring for a Shift Payment Investigation Operation Analyst.

The Shift Payment Investigation Operation Analyst is responsible for investigating payment operations, particularly direct entry and NPP payment traces. This role involves tasks like tracing payments, reconciling accounts, and resolving any discrepancies.

Position Objectives:
- Direct Entry and NPP Trace: Utilise your extensive experience to expertly trace direct entry and NPP payments, identifying discrepancies, errors, or irregularities with precision.- Discrepancy Resolution: Leverage your expertise to swiftly identify and resolve payment discrepancies, collaborating effectively with internal teams and external partners.- Provide effective operational, administrative, first and second level customer support for business systems.- Ensure that daily processing of files, transaction, payments, and collection service files, and other operational tasks are completed.- Conduct regular reviews of business operations to ensure operational controls are efficient and remain relevant.- Monitor systems and liaise with stakeholders to facilitate early detection and resolution of issues.- Ensure that activities comply with industry regulations (AusPaynet and NPPA/Osko) and manage fraud and risk consistent with the Bank’s policies.- Assist with the planning, co-ordination, testing and verification of system changes.- Maintain appropriate contingency arrangements for systems/operations/customers/stakeholders.- Monitor the receipt and distribution of electronic files/advices and, in consultation with the Assistant.- Manager, Shift Operations, take appropriate steps to rectify any problems as they occur.- Support the Assistant Manager, Shift Operations in the oversight of day/morning/evening shifts to ensure that that all industry SLAs are met.- Provide relief for the Assistant Manager, Shift Operations as required, including weekends on call as required.- Ensure that all suspense and clearing accounts are reconciled daily and any differences are followed up immediately.- Ensure that appropriate enquiry and tracing services are available for customers and financial institutions.- Reconcile returned items, action trace/return of funds requests and provide clerical support as directed.- Assist with the development and maintenance of the Section's administrative procedures and guidelines and testing protocols.Techhnical Capabilities- Payment Systems Knowledge: A deep understanding of the payment systems in use, including direct entry and NPP, their processes, and regulations.- Banking and Financial Knowledge: Familiarity with banking operations, financial instruments, and payment protocols is essential.- Data Analysis: Proficiency in data analysis tools and techniques to examine transaction data, identify patterns, and detect anomalies.- Advanced Excel Skills: Proficiency in using Excel for data analysis, including pivot tables, data validation, and formula.- Fraud Detection: Knowledge of fraud detection techniques and the ability to identify suspicious transactions.- Technical Troubleshooting: Proficiency in diagnosing and resolving technical issues related to payment systems and traces.- Communication Skills: Effective communication skills are crucial for interacting with internal teams, clients, and possibly regulatory bodies.- Continuous Learning: Payment systems and regulations are continually evolving, so a willingness to stay updated on industry changes is essential.- Customer Service Skills: If the role involves client interactions, strong customer service skills may be required.- Collaboration: The ability to work collaboratively with other analysts, teams, and stakeholders to resolve payment issues.- Documentation: Maintaining accurate records and documentation of payment investigations and related activities.

**Qualifications**:
- Tertiary qualifications in a related discipline or relevant working experience.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
- Why RBA?_

Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work t