Product Integrity Analyst

**Overview**

The role of a Product Integrity Analyst, is largely to support the prevention, detection and resolution of issues resulting from process or system gaps, that impact the day to day administration of superannuation products administered by LINK. Additionally, providing support to Projects, Migrations, Audits, Operational Initiatives, and support to Fund Operations.

This role is required to interact with stakeholders from operations, client partnerships and IT, to perform data analysis, build detective reports, identify preventative measures, and serve as an SME on superannuation product and legislative change.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Support the successful delivery of projects on behalf of the Operational teams.
- Participate in problem solving, collaboration and maintain healthy group dynamics
- Actively seek process improvement opportunities.

Operational Management
- Complete all assigned tasks, to ensure agreed deliverables are provided to agreed timeframes, to quality and accuracy standards and to Client/stakeholder requirements.
- Write & execute SQL queries to build detective reports and complete impact analysis on issues identified.
- Assist in the delivery of projects, by providing product and legislative information, reviewing business and functional requirements, supporting testing and operational rollout of changes.
- Provide support to Operations teams to ensure product and legislative requirements are met.
- Assisting in identifying system and other issues which adversely impact on administration processes and resolving issues where appropriate.
- Support the delivery of Successor Fund Transfers and Admin Transfers to ensure mínimal impact to day-to-day operations.
- Assist Operational Integrity Manager with management reports as required.

Governance & Risk
- Support the GS007 framework within LINK, including any external audits to ensure systems and processes are inline with fund business rules and legislation.
- Ensure adherence to Risk standards and Operational Integrity assurance on a regular basis.
- Ensure adherence and compliance with all legislative, financial, policy, procedural and quality requirements including OH&S issues

**Experience & Personal Attributes**
- Development of a comprehensive knowledge of Superannuation products as well as a good understanding of legislative and compliance requirements.
- Demonstrate ownership and initiative to solve complex problems.
- Ability to articulate issues surrounding business, operational and technical risk management.
- Exceptional attention to detail, time management and organisational skills.
- Advanced knowledge in Excel.
- Intermediate to advanced knowledge in writing SQL queries to perform analysis.
- Experience improving performance via innovative and intuitive technical solutions.
- Minimum 3 years’ experience in Superannuation.
- Superior customer service and organisational skills.
- Sound business written and verbal communication skills.
- ASFA qualification or equivalent very well regarded.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the