Duty/venue Manager

Are you ready to take charge of a key leadership role at one of greater Sydney's premier entertainment and leisure destinations? We want to hear from you

As a Venue Manager at West HQ, you’ll be trusted to make high-stakes decisions, lead by example, and set the tone for our team, customers, and the broader venue experience. Your leadership will be vital in upholding our reputation for operational excellence, safety compliance, and outstanding service delivery. This isn’t just a management role - it’s a critical leadership position at the heart of everything we do.

**Key Responsibilities**:

- Handle escalated customer concerns and on-site incidents with authority and professionalism, resolving matters swiftly while protecting our brand and values.
- Be the frontline enforcer of operational, legislative, and regulatory standards, ensuring 100% compliance and accountability across the board.
- Oversee the appearance and performance of all club staff and club facilities, ensuring that a high standard is maintained at all times to enhance the overall guest experience.
- Deliver professional customer service to maintain and retain members, creating a welcoming atmosphere and fostering long-term relationships with our valued customers.
- Administer first aid when needed and take the lead in reporting and investigating incidents and injuries, contributing to a culture of safety and care.
- Oversee the appearance and performance of both team and venue, ensuring that every corner of the space reflects the high standards our guests expect and deserve.
- Lead by example, proactively communicate and reinforce operational, legislative and regulatory requirements.
- RSA Marshall and RGO responsibilities.

**What you will need to be considered?**
- Previous experience in a similar role within hospitality or entertainment.
- Exceptional leadership and communication skills, with a strong ability to resolve conflict and make sound, confident decisions under pressure.
- Natural problem-solver and hands-on operator who leads from the floor.
- Current RSA, RCG, and Advanced RCG certifications.
- Valid First Aid, CPR and Advanced Resuscitation Certificates (desirable)
- Relevant Diploma / Degree qualifications (desirable).
- NSW Working with Children Check (or willingness to obtain).
- Willingness to work a roster with a variety of shifts including; mornings, afternoons, nights, over nights, weekends and public holidays.

**Why Join West HQ?**

At West HQ, we believe people are at the heart of everything we do. We’re proud to offer a workplace that’s inclusive, forward-thinking, and filled with passionate professionals who love what they do. Here, your growth, wellbeing, and contributions are not just valued - they're celebrated.

When you join us, you'll enjoy a range of exclusive staff benefits designed to support your lifestyle, reward your hard work, and keep you feeling your best:

- Refuel and recharge with a delicious meal on every shift, served fresh in our comfortable, fully equipped staff room.
- Stay active and healthy with full access to our onsite fitness centre and swimming pool-your wellness journey starts right here.
- Enjoy generous discounts on food, beverages, and accommodation throughout our entire venue precinct. Treat yourself for less
- Our flexible and fair rostering approach takes your life into account. Whether it’s study, family, or other commitments, we aim to create shift patterns that support a healthy work-life balance.
- Your hard work won’t go unnoticed - celebrate your achievements with regular rewards, shoutouts, and a special birthday surprise each year
- We invest in your growth. Take part in continuous learning opportunities, leadership development, and skill-building programs designed to help you advance in your career.
- We supply sharp, professional uniforms that reflect the pride we take in our appearance - so you can show up feeling confident and looking the part, every time.
- We offer a salary that reflects your experience, skills, and qualifications.

When you join our team, you're not just clocking in - you’re stepping into a role that values your contribution, your wellbeing, and your future.