Visitor Services and Membership Specialist

2 weeks ago

Sunshine Coast, Australia HRM Contracting and Consulting Full time

Are you looking for your next career move and wanting to work in paradise?

We are seeking a **Visitor Services and Membership Specialist** to join this incredible team at **Tourism Noosa**.

Tourism Noosa is the official tourism marketing and destination management organisation for the Noosa Shire on the Sunshine Coast, Queensland. It is a dynamic and progressive membership organisation responsible for positioning Noosa as Australia’s premier sustainable tourism destination and driving economic benefit and value for the region’s tourism stakeholders, visitors and the local community through exceptional service delivery.

This exciting role services a dual focus - overseeing the operation, management and performance of Noosa’s signature Hastings St Visitor Information Centre (VIC) and being the inspirational force behind Tourism Noosa’s exceptional member-engagement

Duties will include:

- Attraction and retention of new members
- Working collaboratively with internal peers to optimise membership value and develop innovative solutions for improved service delivery.
- Lead and facilitate programmed member visits with other TN team members
- Coordinate member networking nights, functions, volunteer training and special events
- Work closely with Marketing team on co-operative marketing opportunities to on-sell to TN members
- Liaise internally on member development needs and new stories
- Effective VIC operations and volunteer (70+) management
- Ensuring consistent delivery of world class, inclusive and accessible visitor services
- Developing a calendar for business and community group activations in the VIC
- Optimising VIC revenue generation through product sales and unique retail that showcases the region’s artisans
- Assist in building economic capacity for the region that creates business to business loyalty and opportunities for members

The successful applicant will possess the following:

- Tertiary qualifications or equivalent experience in tourism or accommodation management
- Local tourism/travel industry background would be an advantage
- Knowledge of Noosa, Sunshine Coast and Queensland tourism experiences, services, and accommodation products.
- Previous experience or involvement with a membership
- based tourism organisation
- Previous experience in working with and coordinating a large volunteer workforce
- Proven ability to influence a range of stakeholders and industry partners / organisations
- Demonstratable commercial sales experience
- Energy, enthusiasm and an exemplary customer service focus
- Highly developed interpersonal, written, verbal communication and presentation skills
- Highly developed negotiation skills.
- Project Management skills

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