Gaming Operations Manager

11 hours ago

Rooty Hill, Australia West HQ Full time

West HQ Ltd is seeking an experienced Gaming Manager to join the team.

Your experience in effectively managing teams and delivering exceptional customer service will be paramount to this role as we strive to provide the ultimate customer experience.

This position includes duties such as:

- Scheduling and managing the allocation of labour to meet operational needs
- Implementing and monitoring procedures to improve Gaming
operations
- Ensuring industry leading customer service standards
- Planning the short and medium-term resource needs of the team
- Coaching and development of the team
- Implementation of policies and procedures
- Gaming Analysis

**Who are we looking for?**

A proactive and professional leader with superior gaming knowledge including systems and procedures with the ability to create the right ambiance, atmosphere and service levels.

**What do you need to be considered?**
- A passion for the Gaming industry
- Background in hospitality within a Gaming Manager or Gaming
Supervisor role
- Demonstrated operational experience
- Diploma or Advanced Diploma of Hospitality, Frontline
Management or Business Management (or equivalent)
- Experience in supervising and performing gaming and cash
handling duties
- Conflict management, player resolution, critical reasoning skills
- Leadership in delivering a consistent, high-level of customer
service
- An understanding of current gaming compliance requirements
- Computer skills including the ability to use Excel and Word
- A willingness to work varied hours outside of 9am-5pm Mon to Fri to support the team in peak times
- RSA & RCG Competency Card

**The Perks**

Not only will you be working at Sydney's leading landmark destination for entertainment, fitness, lifestyle & accommodation in the Western Sydney region, we would also like to provide you with:

- Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55
- Complimentary lunch or dinner
- Ongoing discounts on accommodation, restaurants and sport & recreation programs
- Access to our corporate health fund
- A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers
- Unlimited career development and professional growth opportunities
- Free secure parking

  • Gaming Attendant

    2 days ago

    Rooty Hill, Australia West HQ Full time

    At West HQ, we celebrate diversity. We have a broad range of roles that require varied experience, skills and abilities however the one thing that we simply can't do without is passion for what you do and pride in how you do it! **About the Gaming Crew**: Our diverse, friendly and growing team are knowledgeable in all things gaming and know what it takes to...

  • Gaming Attendant

    6 days ago

    Rooty Hill, Australia West HQ Full time

    At West HQ, we celebrate diversity. We have a broad range of roles that require varied experience, skills, and abilities however the one thing that we simply can't do without is passion for what you do and pride in how you do it! **About the Gaming Crew**: Our diverse, friendly and growing team are knowledgeable in all things gaming and know what it takes...

  • Gaming Team Leader

    2 weeks ago

    Rooty Hill, Australia rhrgroup Full time

    At West HQ, we celebrate diversity. We have a broad range of roles that require varied experience, skills and abilities however the one thing that we simply can’t do without is passion for what you do and pride in how you do it! **About the Gaming Crew**: Our diverse and friendly team are knowledgeable in all things gaming and know what it takes to...

  • Gaming Manager

    6 days ago

    Rouse Hill, New South Wales, Australia Sonnel Hospitality Full time $90,000 - $120,000 per year

    Gaming Manager – Australian Hotel & BreweryAre you ready to take the next step in your hospitality career? Sonnel Hospitality Group is seeking experienced and passionate Gaming Managers to join our team across several venues. With over 30 years in the hotel industry and a growing portfolio of venues across Sydney, Sonnel offers a dynamic environment where...

  • Assistant Manager

    1 week ago

    Rooty Hill, Australia Zenith Hotels Full time

    **Introduction**: Lone Pine Tavern at Rooty Hill is a place the whole family can enjoy, with live sport and activities 7 days a week, a magnificent sports bar, family dining and a fantastic play area for the kids. The venue boasts a high-end gaming room and TAB, one of the best outdoor courtyards with a gigantic outdoor screen, a fantastic bistro as well as...

  • Duty Manager

    2 weeks ago

    Rooty Hill, Australia Zenith Hotels Full time

    **Introduction**: Lone Pine Tavern at Rooty Hill is a place the whole family can enjoy, with live sport and activities 7 days a week, a magnificent sports bar, family dining and a fantastic play area for the kids. The venue boasts a high-end gaming room and TAB, one of the best outdoor courtyards with a gigantic outdoor screen, a fantastic bistro as well as...

  • Assistant Manager

    6 days ago

    Rooty Hill, Australia Solotel Full time

    $1000 sign on bonus + 50% discounts on F & B across Solotel's diverse portfolio - Elite training, mentoring and career pathway programs - Work close to home, free parking! A popular destination among local friends and families alike for over 30 years, the Carousel Inn caters to all. Complete with a bustling bistro, boutique bottle shop, sports bar & kids...

  • Duty Manager at Lone Pine Tavern

    2 days ago

    Rooty Hill, Australia Zenith Hotels Full time

    **Description**: Lone Pine Tavern at Rooty Hill is a place the whole family can enjoy, with live sport and activities 7 days a week, a magnificent sports bar, family dining and a fantastic play area for the kids. The venue boasts a high-end gaming room and TAB, one of the best outdoor courtyards with a gigantic outdoor screen, a fantastic bistro as well as...

  • Overnight Gaming Supervisor

    1 week ago

    Forest Hill, Victoria, Australia Endeavour Group Full time $60,000 - $90,000 per year

    About The RoleOvernight Gaming Supervisor | Burvale Hotel | Dream big with us"Let's go to the pub" Chances are, it's one of ours. As the cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. And with passion on tap, our team adds to every pub's story.With great gaming comes great responsibility We're looking for a...

  • Gaming Tray Attendant

    6 days ago

    Chester Hill, New South Wales, Australia Chester Hill RSL Full time $104,000 - $130,878 per year

    GAMING TRAY ATTENDANTCampsie RSL Group of Clubs is looking for Gaming Tray Attendants to assist in delivering & maintaining our exceptional customer service standardsWHAT'S IN IT FOR YOU?Above award conditionsBecome an integral member of the Campsie RSL Group of ClubsJoin a progressive team focused on delivering friendly, professional customer service to our...