▷ Urgent Search: Insurance Officer

4 weeks ago

Bendigo, Australia City of Boroondara Full time

Career Opportunities: Insurance Officer (14846)

- Join Council’s Governance and Legal department
- Be part of a supportive and collaborative team
- $84,770 - $98,205 plus super and RDO

About You

We are looking for someone who is passionate about providing outstanding service and making a positive impact in the community. You will bring:

- A strong understanding of insurance claims management and tort law principles, ideally within a government setting
- Excellent written communication skills, with the ability to write clear and accurate responses
- Strong attention to detail, helping you process claims thoroughly and on time
- A customer-focused approach and a collaborative mindset – you enjoy working with others to get the best outcomes
- Confidence using multiple systems and tools to manage your work efficiently

Key Responsibilities

The primary role of the Insurance Officer is processing claims made against Council. Claims can include damage from Council trees and trucks, personal injury, water flow and professional liability. You will investigate incidents, draft correspondence, and advocate for settlements in the best interest of the Council. You will also manage some Court claims assisting Council’s insurer and their lawyers. Additionally, you will coordinate the discovery process for litigated claims and manage Freedom of Information requests.

As part of the Risk and Assurance team of Council’s Governance and Legal Department, the role also assists with:

- Crisis management coordination
- Maintaining Council’s Business Continuity Plans
- Implementing and managing Council's Risk Management Framework and enterprise risk register
- Council’s insurance renewal program
- Fraud and corruption control in Council

What sets us apart?

- An investment in your ongoing professional and personal development.
- A supportive and friendly workplace culture that values diversity, collaboration and continuous improvement.
- We offer many staff benefits such as flexible working arrangements, study support, wellbeing programs, gym and pool memberships.

Employment Requirements

- Applicants must have the right to work in Australia
- Preferred applicants will be required to undergo a National Police Record Check

How to apply

Please submit your application online via the ‘Apply’ button by 5 November 2025, 11:59pm. All applications must be made via the online portal.

For a confidential discussion about this position please contact Rudi Dellow on (03) 9278 4686 during business hours.

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or pcd@boroondara.vic.gov.au to allow us to help in any way we can.

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.

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