Key Account Support Officer

5 days ago

Liverpool, Australia Contract Manufacturing Full time

**Company Description**
Pact's Contract Manufacturing division manufactures across laundry, household cleaning, car care, pest control, edible oils, air care and pet cleaning categories.

Our uniquely flexible and purpose-built facilities utilise the latest blending, granulating and packaging technologies, allowing us to maintain the fastest project completion times in the industry.

Our extensive and proactive research and development capabilities together with our substantial investment in technology and innovation mean we can provide lower manufacturing costs and get our customer’s products on supermarket shelves faster than our competitors.

**Your key responsibilities will be to**:

- As the primary point of contact for customers, handle inquiries, complaints, and feedback in a professional and timely manner.
- Address customer concerns regarding product availability, pricing, order status, and delivery timelines.
- Ensure clear communication and proactive updates to customers regarding order progress or any delays
- Work closely with internal departments such as Sales, Production, Logistics, and Finance to ensure a smooth flow of information and prompt resolution of customer issues.
- Assist the National Business Manager by providing necessary customer information and supporting in administrative tasks such as preparing quotations, order processing, and documentation.
- Track and report on customer satisfaction via dealing with their individual contacts, providing regular feedback to the National Business Manager on potential areas for improvement.
- Maintain accurate customer records and order history, ensuring all communications and orders are properly logged in the PCM System / Sharepoint
- Generate reports on customer service metrics, such as response time, order fulfillment, and customer satisfaction, to assist in performance reviews.

**Your skills and experience**

To be successful in this role, you’ll have:

- Solid experience and tenure in customer service or Sales Support or, preferably in the FMCG or manufacturing sectors.
- Strong communication and interpersonal skills, with the ability to engage customers effectively.
- Problem-solving mindset and a proactive approach to issue resolution.
- Excellent organizational and time-management abilities.
- Knowledge of SAP and Microsoft Office Suite.
- Understanding of the FMCG sector and manufacturing processes is a plus

**Qualifications**
Degree or Diploma in Business Administration, Customer Service, or a related field.

  • Accounts Payable Officer

    7 days ago

    Liverpool, Australia Sharp & Carter Full time

    SAP experience needed - Hybrid Working Arrangements - Accounts Payable Full-Function Role - High Volume - $70k + super - Great **About the Role** Our client is looking for someone to become an integral part of the Accounts Payable team. This Accounts Payable Role will be supporting the timely, accurate and efficient invoice processing for the business. As a...

  • Accounts/administration Officer

    2 weeks ago

    Liverpool, Australia inspired aged care Full time

    Inspired Group Services is a NDIS and Aged Care Provider and we are currently looking for a junior accountant/ office all-rounder to join our team. **Job tasks and responsibilities** Data entry Xero and other office systems (training will be provided) Run reports as required and directed by accountants manager Assist with general office admin as...

  • Accounts Payable Officer

    7 days ago

    Liverpool, Australia Sharp & Carter Full time

    Immediate start - Great team culture - Work close to home in Liverpool - Onsite Parking **About Our Client** Based in South West Sydney, our client is looking for an experienced Accounts Payable officer to join their friendly team. Our client is an ASX-listed company and is a leader in their industry. This opportunity is ideal for someone who is readily...

  • Junior Account Manager

    5 days ago

    Liverpool, Australia Certified Autos Full time

    **Position Title**:Junior Account Manager **Company**: Certified Autos **Position Overview**: **Key Responsibilities**: - Manage post-sales client accounts, ensuring all documentation is accurate and up to date. - Assist with customer onboarding, ensuring a smooth and positive experience throughout the process. - Monitor and follow up on direct debit...

  • Administrative Accounts Specialist

    1 week ago

    Liverpool, Australia beBeeAccountant Full time $90,000 - $120,000

    Accounts Payable Officer Job DescriptionWe are seeking a detail-oriented Accounts Payable Officer who will provide accurate, timely and efficient processing of invoices, facilitate payments to suppliers and employees with respect to employee expense claims, and manage accounts payable-related queries from internal and external stakeholders.Key...

  • Accountant

    5 days ago

    Liverpool, Australia Josh Hospitality Services Full time $60,000 - $80,000 per year

    Josh Hospitality Services Pty Ltd is seeking a detail-oriented and highly motivated Accountant to manage the financial operations of our hospitality and accommodation services business. The successful candidate will play a key role in maintaining accurate financial records, preparing reports, and ensuring compliance with accounting standards and industry...

  • Accounts Payable

    2 weeks ago

    Liverpool, Australia MIGAS Apprentices & Trainees Full time

    **About the Opportunity** We are seeking an **Accounts Payable and Receivable Trainee** to join the team at **Prysmian Australia**. The position is located in **Liverpool**, NSW. You will be working alongside an experienced team where you will be hosted by a well-established manufacturing company who is the world’s largest producer of safe and reliable...

  • Office Support Specialist

    2 weeks ago

    Liverpool, Australia beBeeAdministrative Full time $60,000 - $67,000

    Support CoordinatorThis position plays a crucial role in enhancing daily office productivity and contributing to overall organisational effectiveness. As the primary point of contact for clients, you will deliver exceptional customer care.Provide support to the allied health team, ensuring efficient clinic operations.Manage patient appointments, including...

  • Office Administration Assistant

    2 weeks ago

    Liverpool, Australia Optimum Business Advisory Full time

    We are currently seeking an administration assistant who is well presented, reliable, organised and friendly to join our Accounting practice in Liverpool NSW. We have a relaxed, team-based environment and are family friendly. This role will include general administrative tasks with training provided. This is a team-based role and you will be reporting to...

  • Disability Support Worker

    2 weeks ago

    Liverpool, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...