Process Lead

1 week ago

Docklands, Australia MLC Life Insurance Full time

Are you committed to bringing your best to life every day?

At Acenda, we draw on over 135 years of heritage to empower a brighter future with security and confidence.

Our values-driven business strives for high performance and growth as we look towards the future. As part of the global Nippon Life Group, we will enhance our capabilities and further strengthen our enduring commitment to putting customers at the heart of everything we do. And to support our partners to do the same.

We believe that when people have the support, clarity, and confidence they need, they can do their best work and build a future they’re proud of. We encourage our people to take life on - inside and outside of work - to grow and make a real impact for our customers, partners, and each other.

** The role**

Reporting into the Process Manager, the Process Lead role is a 12-month fixed term contract opportunity that sits within the Business Enablement team of the Transformation business unit.

You will be responsible for driving operational efficiency and business process optimisation initiatives, and in doing so, contributing to the overall success of our organisation.

You will succeed in doing so by crafting and implementing strategies to enhance service efficiency, empower operational staff to exceed expectations, and build lasting relationships with key stakeholders. Your passion for service, and commitment to continuous improvement and innovation, will be key to shaping our customer experience into a competitive advantage.

Lastly, you will take the lead on key initiatives to design and implement innovative solutions that optimise and empower our business stakeholders to achieve remarkable results.

** About you**

An experienced Process Lead, you possess a minimum of 5+ years of experience in a similar capacity.

Your prior knowledge in various process improvement methodologies, such as Lean and Six Sigma, coupled with some familiarity or experience in process mapping and intelligence tools, such as Signavio and UI Path, will enable you to utilise and optimise our existing tool kit to build out and improve business processes across the wider enterprise.

More importantly, you are comfortable working in an environment of organisational growth and transformation, with the drive and knowledge to define and promote best practices whilst we undergo an integration with another enterprise organisation.

Lastly, you possess outstanding communication skills (both written and verbal) that will enable you to engage effectively with key stakeholders and influence key decision-making processes.

** Bringing our best to life - why join us?**
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our Reconciliation Action Plan and sustainability commitments.

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