Manager Change

2 days ago

Canberra, Australia Suncorp Group Full time

Lead change and comms strategy across Customer Service
- Deliver change strategies that enable successful project outcomes
- Drive transformation in a values-led organisation

As Manager Change & Communications, you’ll lead the development and delivery of strategic change and communication practices across Customer Service. You’ll enable successful project execution, uplift change maturity, and protect customer experience and business outcomes.

**What You’ll Do**
- Design and deliver robust change and communication strategies that support successful project and program outcomes
- Lead the development of Customer Service’s change management practice, embedding tools, frameworks, and standards
- Drive continuous improvement through stakeholder education and evolution of change and comms maturity
- Develop and lead strategic and operational communications aligned to our Customer Service North Star
- Support delivery excellence and embed best-in-class ways of working across teams
- Own and optimise Customer Service’s SharePoint and manage critical incident communications
- Embed a customer obsessed, high performance culture across the team, supporting talent, development and succession planning.

**What You’ll Bring**
- Proven leadership experience (5+ years), with a track record of mentoring and developing high-performing teams
- Strong project delivery skills, with the ability to integrate change across complex businesses and multiple sites
- Exceptional communication and stakeholder engagement skills, including with senior leaders
- Skilled in influencing and negotiating to drive adoption and alignment across diverse teams
- Experience managing strategic communications and digital platforms (e.g. SharePoint)

**What You’ll Enjoy**

Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

**Advertised**: 26 Aug 2025 AUS Eastern Standard Time
**Applications close**: 02 Sep 2025 AUS Eastern Standard Time

  • IT Change Manager

    1 hour ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/JA0729**Title**: - IT Change Manager - Change & Release - Federal Govt!**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months + EXT**Description**: - **High profile Federal Government Department with Essential Projects!**: - **Canberra or Melbourne + flexible working...

  • Change Manager

    2 weeks ago

    Canberra, Australia Peoplebank Full time

    Location: - Canberra- Job Type: - Contract- Posted: - 24 days ago- Contact: - Maria Lastierre- Discipline: - Transformation / Change Management - Reference: - 253960The Change Manager plays a crucial role within the Change Team supporting Program Nova projects to produce the results the organisation is expecting. This role will be working across multiple...

  • Change Manager

    2 hours ago

    Canberra, Australia Davidson Group Services Full time

    Join our well known Canberra based client as a Change Manager, providing high-level professional support and advice on business and technology change management and communications. You will play a crucial role in ensuring that processes and systems align with impending changes, making a significant impact on the success of projects and activities. This role...

  • Change Manager

    2 weeks ago

    Canberra, ACT, Australia Remote Pty Full time

    OverviewRemote is seeking a Change Manager to support the Department of Home Affairs to drive change across policy, operational, and technology initiatives. Using internal change-management framework (based on the PROSCI ADKAR model), the Change Manager will partner with project teams to ensure smooth adoption of new ways of working. (RFI...

  • Change Manager

    2 weeks ago

    Canberra, Australia IT alliance Australia Full time

    **The Specified Personnel will be responsible for providing the following deliverables including but not limited to**: - Assessing the change impacts to various stakeholder audience groups. - Completing Change Impact Assessments. - Creating Change Management Strategy - based on the nature of the change and the groups being impacted. - Identifying potential...

  • Change Manager

    3 weeks ago

    Canberra, ACT, Australia Remote Pty Full time

    OverviewRemote is seeking a Change Manager to support the Department of Home Affairs to drive change across policy, operational, and technology initiatives. Using internal change-management framework (based on the PROSCI ADKAR model), the Change Manager will partner with project teams to ensure smooth adoption of new ways of working. (RFI...

  • Change Manager

    3 weeks ago

    Canberra, ACT, Australia Remote Pty Full time

    OverviewRemote is seeking a Change Manager to support the Department of Home Affairs to drive change across policy, operational, and technology initiatives. Using internal change-management framework (based on the PROSCI ADKAR model), the Change Manager will partner with project teams to ensure smooth adoption of new ways of working. (RFI...

  • Change Manager

    2 weeks ago

    Canberra, ACT, Australia Zone It Solutions Full time

    We are currently seeking a skilled and experienced Change Manager to ensure the smooth and effective management of changes within the IT environment of Zone IT Solutions. As a Change Manager, you will be responsible for overseeing and coordinating all aspects of the change management process, including the assessment, planning, scheduling, and implementation...

  • Change Manager

    2 weeks ago

    Canberra, Australia Peoplebank Full time

    Location: - Canberra- Job Type: - Contract- Posted: - 25 days ago- Contact: - Carissa Burgos- Discipline: - General IT - Transformation / Change Management - Reference: - 253978Our Federal Government Client is seeking a Change Manager to deliver faster adoption, higher ultimate utilisation of and proficiency with the changes that impact employees across...

  • Change Manager

    2 weeks ago

    Canberra, ACT, Australia Peoplebank Full time

    Location:- Canberra- Job Type:- Contract- Posted:- 25 days ago- Contact:- Carissa Burgos- Discipline:- General IT- Transformation / Change Management- Reference:- 253978Our Federal Government Client is seeking a Change Manager to deliver faster adoption, higher ultimate utilisation of and proficiency with the changes that impact employees across Operations...