Front Office Receptionist

Peppers Moonah Links Resort is located on the picturesque **Mornington Peninsula, Victoria. I**t consists of two 18-hole championship golf courses, an a la carte restaurant and luxury accommodation.

We understand that our people are our greatest asset. We strive to attract, develop and reward passionate and success-orientated professionals at all levels. We are currently looking for motivated and passionate Guest Service Attendants/Relief Night Auditor to join our Front Office Team on a full time basis.

**About the role**

The key responsibilities will include:

- Welcoming guests to the hotel whilst providing prompt, personalised service, and efficient check in and check out throughout their stay.
- Assisting guests with requests and memorable experiences by sharing your hotel and local knowledge.
- Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
- Promoting and up-selling hotel facilities.
- Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests, and activities.
- Meeting and exceeding guest expectations and handling customer complaints in an efficient and proactive manner.
- Providing personalised service to each guest.
- Relief Night Auditor when our superstar NA is on leave.

**Skills and experience**
- A pro-active, responsible, and flexible approach to work.
- Prior experience in the front office function in a similar environment.
- Demonstrate ability in delivering guest centric experiences
- Strong organisational and time management skills.
- Flexibility to work various shifts including weekends, nights and public holidays.

In return for your hard work and dedication to the hotel, we will offer you:

- Full training and ongoing development and career opportunities
- HUGE discounts on accommodation with Accor hotels
- FREE golf
- Staff meals, free access to the gym and parking
- Award wages with penalty rates

**Salary**: $28.00 - $35.77 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates

Work Authorisation:

- Australia (required)

Work Location: In person