Front Office Receptionist

Peppers Moonah Links Resort is located on the picturesque Mornington Peninsula, Victoria. It consists of two 18-hole championship golf courses, an a la carte restaurant and luxury accommodation.

We understand that our people are our greatest asset. We strive to attract, develop and reward passionate and success-orientated professionals at all levels. We are currently looking for motivated and passionate Guest Service Attendants to join our Front Office Team on a casual basis.

About the role

The key responsibilities will include:

• Welcoming guests to the hotel whilst providing prompt, personalised service, and efficient check in and check out throughout their stay.
• Assisting guests with requests and memorable experiences by sharing your hotel and local knowledge.
• Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
• Promoting and up-selling hotel facilities.
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests, and activities.
• Meeting and exceeding guest expectations and handling customer complaints in an efficient and proactive manner.
• Providing personalised service to each guest.
• Relief Night Auditor when our superstar NA is on leave.

Skills and experience

The ideal candidate will have:

• A pro-active, responsible, and flexible approach to work.
• Prior experience in the front office function in a similar environment.
• Demonstrate ability in delivering guest centric experiences
• Strong organisational and time management skills.
• Flexibility to work various shifts including weekends, nights and public holidays.

In return for your hard work and dedication to the hotel, we will offer you:

• Full training and ongoing development and career opportunities
• HUGE discounts on accommodation within Accor hotels
• FREE golf
• Staff meals, free access to the gym and parking.
• Award wages with penalty rates

Job Type: Casual

Pay: $32.00 – $40.00 per hour

Benefits:

• Employee discount

Work Authorisation:

• Australia (Required)

Work Location: In person