Support Analyst

4 days ago


Brisbane, Australia GoTech Solutions Pty Ltd Full time

**About Us**:
GOSOL, IT consulting and Staffing organization can help you enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice. For businesses, this means providing you with access to the quality solution.

**REQUIRED SKILLS**
- Good-to-Have experience in Linux Administration, Apache Tomcat, Server Administration
- Strong knowledge of ITSM/ITIL Process, incident and problem management experience.
- Triaging and troubleshooting incidents perform root cause analysis post incident remediation, resolving tickets and restoring services as per the SLA.
- Collaborate and coordinate with internal and external stakeholders during incident or outages.
- Keep all stakeholders updated during the incident lifecycle and escalate as required as per the predefined call structures.

**Note**: Australia Citizens/PR Holders/ Work & Dependent Visa holders will be considered.

**Salary**: $110,000.00 - $140,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- Salary Expectation
- Notice Period
- Visa Status/ Working Rights

**Experience**:

- Support Analyst: 5 years (preferred)


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