Assistant Claimant

2 days ago

Sydney, Australia NSW Department of Customer Service Full time

The State Insurance Regulatory Authority (SIRA) have a temporary opportunity in the Specialist Support Liaison team in CTP Assist to join our team for up to 12 months.

**Benefits**
- Fantastic temporary clerk grade 5/6 Opportunity
- Salary range: $93,295 - $102,941 + super, commensurate with experience.
- Genuinely flexible working arrangements.
- State of the art offices.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.

**About Us**

**Your day-to-day**
- Deliver complex case management including advisory support and information relating to dispute resolution options available under the NSW CTP Scheme.
- Capture, manage and resolve frontline claimant enquiries, complaints and facilitate escalation
of policy or pricing enquiries and complaints to ensure outcomes are achieved.
claimant outcomes.
- Educate claimants and support work team on legislation, procedures, their rights and
responsibilities to improve community awareness.
- Provide advice and consultancy services for complex and/or sensitive claims to recommend
customers seek own third-party legal advice to facilitate appropriate claimant outcomes.
- Contribute to the identification of trends and promotion of available customer and stakeholder
support services to stakeholders to support continuous service improvements.

For more information on the role and its accountabilities, click here to view the role description.

**To be successful in the role, you will be able to demonstrate**:

- Ability to provide advice and support to vulnerable people
- Strong customer experience skills
- Strong written and verbal communication skills, and
- Ability to work collaboratively

**If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you**

**Closing date: Wednesday 18**th** September 2024 [at 9.59am]**

**What we need from you**:
To start your journey towards becoming our Assistant Claimant and Complaints Advisor, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages)

**Belong in our diverse and inclusive workplace**:
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**:
Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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