IT Operations Team Leader

**Role**: IT Operations Team Lead

**Location**: Murarrie, Brisbane, Queensland (Location Flexible)

**Employment Type**: Permanent - Full Time

With 16,500 Goodstart team members across nearly 700 centres nurturing 70,000 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. From our centre teams to our support teams, we work together to make a real difference for children in those crucial early years.

As the IT Operations Team Lead, you will play a vital role in ensuring the smooth operation of our IT systems and services. You will lead a team of IT professionals and be responsible for overseeing service delivery, infrastructure management, and IT operations. This position requires strong technical expertise, leadership abilities, and a passion for leveraging technology to drive efficiency and enhance organisational performance.

**Your Impact**:
Lead and manage a small team of IT professionals, providing guidance, support, and mentorship to achieve team goals and individual growth.
Oversee the day-to-day operations, ensuring the effective delivery of IT services and support to internal stakeholders.
Manage the organisation's IT infrastructure, including servers, networks, storage, and cloud-based systems, ensuring optimal performance, reliability, and availability.
Develop and implement IT policies, procedures, and best practices to enhance operational efficiency and data security.
Collaborate with cross-functional teams to identify and implement IT solutions that support the organisation's strategic objectives.
Monitor and evaluate IT system performance, identifying areas for improvement and implementing appropriate measures.
Stay up to date with emerging technologies and industry trends, making recommendations for technological advancements that align with the organization's needs and goals.
Provide technical expertise and support for escalated IT issues, ensuring timely resolution and mínimal disruption to operations.
Foster a culture of collaboration, continuous learning, and innovation within the Infrastructure and Service Delivery teams.

**What Goodstart can offer you**:
Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose
Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay
Access to discounted childcare (up to 15%)
Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Security and stability - as Australia’s largest provider of early learning and care and a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families

**You’ll bring to the table**:
Minimum of 5 years of relevant experience in IT operations, infrastructure management, or service delivery, with at least 2 years in a leadership or supervisory role.
Strong technical background in areas such as server administration, networking, cloud platforms, and IT security.
Solid understanding of ITIL framework and best practices for service management.
Experience managing and supporting Windows and/or Linux environments.
Proficient in Azure and SD-WAN technologies.
Excellent leadership skills, with the ability to motivate and develop team members.
Strong problem-solving and decision-making abilities, with a strategic mindset.
Exceptional written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
Proven track record of successfully implementing IT projects and driving process improvements.
Relevant certifications (e.g., ITIL, Microsoft, Cisco) are highly desirable.

Join our passionate team and make a difference in the community while advancing your career in a non-profit environment. If you are a motivated IT professional with strong leadership skills and a passion for service delivery and infrastructure management, we want to hear from you

How to apply

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander Pe