Restaurant Supervisor L Byron Bay

Job Overview

At Three Blue Ducks, we are committed to creating interesting dishes, banging with flavour that is simple and a bit rough around the edges. We are less white tablecloth dining and more come-as-you-are kind of vibe. The Ducks do what we can to implement ethical and sustainable business practices on all levels. We work with honest, local suppliers we like who have the best quality produce.

Three Blue Ducks at The Farm Byron Bay is set on an 80-acre farm and Macadamia Orchard with views of both the hinterland and Byron’s iconic lighthouse.

Our restaurant is open 7 days a week for breakfast and lunch. Dinner is available on Thursday, Friday, Saturday and Sunday with wedding and other events being held throughout the year.

This is an amazing opportunity for a career minded person in a growing business. We are looking for someone who is happy and energetic to roll the sleeves up and get stuck in, someone who is truly passionate about this industry.

The Ducks’ Supervisor is a key role within the Ducks’ team. Responsible for playing a key role in the overall success of the venue by ensuring each guest has a positive and unforgettable experience with us at The Ducks. This role also plays a part in ensuring both the front and back of the house staff are working together cohesively to achieve the same goals and objectives.

**Key Responsibilities are not limited to**:
**Day to Day**
- Check Reservations system for large group reservations and other bookings
- Manage, coordinate and supervise staff rosters & shifts
- Ensure the venue and facilities are clean and organised
- Support the Restaurant Manager on daily Front of the House and Back of the House operations

**Events**:

- Working closely with the Events team on Events in the venue and scheduling staff accordingly, as well as ensuring the venue is prepared and presentable
- Working closely with the Events team to ensure a smooth sailing of events in the restaurant, and adapting to a “One Team One Dream” environment

**Customer Service**:

- Conversing with guests to support floor staff when needed, and to ensure all is up to standards
- Respond efficiently and accurately to customer complaints
- Aim to provide the best possible dining experience for all of our customers
- Taking reservations, greeting guests, and assist in taking/running orders
- Aware of customer service challenges and facilitate improvements to prevent recurrence

**Operations**
- Coordinating daily restaurant management operations
- Estimate consumption, forecast requirements and maintain inventory
- Stock ordering as required
- Estimate future needs and repairs around furniture, bar, and cleaning etc.
- Working with the reservations team and DMC on maintaining stock levels for the product store, menu changes, open hours changes

**Marketing**
- Support the planning and development of the overall restaurant marketing strategy with the Marketing & Communications Manager
- Support the promotion of the venue in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Maintaining the venue’s presentation and standards at all times and suggest ways to improve it
- **Administrative**:

- Ensure compliance with sanitation and safety regulations
- Control operational costs and minimise waste to ensure all practices are as sustainable as possible
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Implement policies and protocols that will maintain future restaurant operations
- Maintaining records of stock levels and financial transactions
- Ensuring dining facilities comply with health regulations and are clean, functional and suitable appearance.

**Management**:

- Nurture a positive working environment
- Supervise a team of employees; work to create a cohesive unit of people who effectively communicate
- Appraise staff performance and provide feedback to improve productivity
- Ensuring all staff are trained and receive ongoing in conjunction with Human Resources
- Ensuring our food is being delivered in a high quality and consistent manner

**Capabilities**
- Proven work experience in a high volume setting as a Supervisor or Manager of a restaurant
- Extensive Food & Beverage knowledge
- Strong leadership, motivational and people skills
- Dependable & reliable
- Comfortable setting priorities and setting tasks as required
- Possess excellent problem-solving, communication skills, organisational skills, and planning skills to both customers & employees
- Excellent verbal & written English skills
- Proficient computer skills including experience in Microsoft Office is strongly desired.
- Flexible approach to working hours

**Perks and Benefits**
- Flexibility and variety with hours (ie: working around your other commitments)
- Supportive team culture for a solid work-life balance
- Opportunity to work at our other beautiful venues in Melbourne, Byron