Customer Support Manager

5 days ago

Brisbane, Australia Hitachi Construction Machinery Full time

**About the Benefits** - What's in it for you?
- **Up to $170k package inclusive of super + car allowance + company bi-annual bonus incentive**:

- ** Company laptop + mobile phone provided**:

- ** A permanent long-term career in a growing business**:

- **OEM level training and **real** personal development opportunities**:

- ** Discounted health insurance premiums with Medibank & access to exclusive discounts on goods and services**:

- ** Supportive management who value your input in finding new and improved ways to achieving success**:

- ** Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work**

**About Us**

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

**About the Opportunity**

An opportunity has become available for a strategic and strong leader to join our team in **Brisbane **in the** **position of** Customer Support Manager**. This role will have you manage Technical Support, Customer Support and Parts functions for the Brisbane branch. You will be responsible for developing and executing the strategy plan to improve after sales customer support for Hitachi, across mining and construction products.

Promoting business growth and development within your department, this role will have you maintaining a positive link between valued customers and the company, meeting and where possible, **exceeding** **customer expectations in line with budget and project timeframes**. This position services South QLD, Northern NSW and offshore customers in Papua New Guinea, New Caledonia and the surrounding territories, with regular travel required to support these regions.

**About You **- to be successful in this role, you will need**:

- **Technical & Mechanical Aptitude** - Technical background, with experience in construction machinery
- ** Pro-active Leadership** - Demonstrated experience managing and mentoring a talented team, whilst building valuable relationships with customers, peers and the community.
- ** Business Development & Strategic Vision** - Identifying continual service improvement and actively chasing every new or potential sales opportunity
- **ALS Fleet Monitoring - **review samples for contract machines and services completed by HCA. Communicate samples to the customer and ensure follow-up in accordance with technical instructions for any samples requiring action.
- ** Financial Coordination** - Proven financial acumen with prior exposure to departmental budgets, evaluating labour costs and project expenditure
- ** Personable and Professional Communication** **Skills** - _above all else, _your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories
- ** Safety Commitment** - Proactive awareness and total assurance of Hitachi’s number one priority
- **Ability to Travel Internationally** - Valid passport and availability to travel locally and abroad to support the customer base

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company.

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