Aps5 Case Management Support Quality Officer

3 days ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS5 Case Management Support Quality Office on a contract for 12 month.

**Position Overview**

**Duties & Responsibilities**:

- Responsibilities of the role include but are not limited to:_
- Conducting quality assurance and quality control activities in relation to AAT Case Management processes and decision making.
- Implementing a range of moderate to complex quality surveys.
- Providing professional and technical commentary to survey findings and improving decision making, dispute resolution practice and performance.
- Assisting in developing and implementing improvement strategies for delivering branch goals and strategic objectives.
- Supporting the Quality team in delivering a range of Quality projects, for informing and improving AAT Case Management practice.

**Capabilities of the Role**:
**_Adaptability_**
Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

**_Building Customer Loyalty_**
Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.

**_Continuous Learning_**

**_Managing Work_**
Effectively managing one’s time and resources to ensure that work is completed efficiently.

**_Leveraging Feedback_**
Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, co-workers, internal/external partners, or customers); responding favourably to feedback and using it constructively to take action to improve knowledge, skills, behaviour, and impact on others.

**_Technical / Professional Knowledge or Skill_**
Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.

**_Managing Relationships_**
Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.

**_Quality Orientation_**
Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

**_Energy_**
Consistently maintaining high levels of activity or productivity; operating with vigour, effectiveness, and determination over extended periods of time.

**Mandatory Requirements**:

- Applicants must be Australian citizens.

  • Aps5 Case Manager Quality Officer

    1 day ago

    Canberra, Australia HAYS Full time

    Exciting opportunities for Case worker quality officers! **Your new company** *** This is a highly desirable Federal Government Agency, that has a key impact in the health and wellbeing of the Australian community, they work tirelessly it support individuals as well as families and communities by providing ongoing support and resources to those in need....

  • APS5 Case Management Support

    4 weeks ago

    Canberra, ACT, Australia Talent Full time

    APS5 Case Management Support Officer | Location: Deakin - ACT | Contract Duration: 12 MonthsAbout the ClientOur client has focused on delivering exceptional service and support to individuals with disabilities. This organisation is dedicated to empowering clients and ensuring they receive the necessary guidance and assistance throughout their journey.About...

  • APS5 Case Management Support

    4 weeks ago

    Canberra, ACT, Australia Talent Full time

    APS5 Case Management Support Officer | Location: Deakin - ACT | Contract Duration: 12 MonthsAbout the ClientOur client has focused on delivering exceptional service and support to individuals with disabilities. This organisation is dedicated to empowering clients and ensuring they receive the necessary guidance and assistance throughout their journey.About...

  • EOI - APS5/6 Communications Officers

    2 weeks ago

    Canberra, ACT, Australia Randstad - Business Support Full time $60,000 - $100,000 per year

    Expression of Interest: APS5/6 Communications OfficerRandstad is seeking talented communications professionals to join our network for a range of exciting APS5/6 communications roles across various Australian Federal Government departments. If you are a skilled writer and creative communicator with a passion for public service, we want to hear from you. We...

  • 3 Days Left) aps5 case manager

    4 weeks ago

    Canberra, ACT, Australia Randstad Full time

    Randstad is currently seeking several experienced Case Manager APS5 to join a high-performing federal government team.Canberra, ACT | 12 months l Baseline ClearancePosition descriptionProvide advice and assistance on policy and procedural documents in a specialised work areaAssess and analyse Administrative Review Tribunal (ART) applicationsPrepare accurate...

  • Aps5 Ministerial Support Officer

    5 days ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Super **Job Type** Contract **Ref** BBBH102943_1687144021 **Contact** Connie Tong **Posted** about 5 hours ago - **Contract Term: 12 Months plus possible extension**: - ** Hybrid working option (Maximum 2 days working from home)** Our client is seeking for an **APS5 Ministerial Support Officer**...

  • Aps5 Compliance

    2 weeks ago

    Canberra, Australia HAYS Full time

    A central agency recruiting an APS5 Compliance Officer & Investigations Officer. **Your new company** This Australian Government Department plays an important role across developing faster running program support and development to help provide liaison between the department and the government. **Your new role** In your new team as an APS5 Compliance...

  • Aps5 - Test Analyst

    1 day ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS5 - Test Analyst**: - Quality assure digital services and projects - Help implement and improve IT systems - Help build testing capability in the Branch As a world leading library, the National Library of Australia offers an innovative and collaborative workplace where exceptional team players and...

  • Aps5 Project Officer

    3 days ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking...

  • Aps5 Records Management Officer

    1 week ago

    Canberra, Australia HAYS Full time

    Initial 3 month non-ongoing with view to extension - personal and professional development opportunities. **Your new company** This is a small yet well known Federal Government Agency that has a key focus on the maintenance and regulations of infrastructure around Australia. **Your new role** This is an exciting opportunity to work as a Records Management...