Insurance Solutions Specialist

2 weeks ago

Sydney, Australia SS&C Full time

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:
SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

Why You Will Love It Here- Flexibility: Hybrid Work Model- Your Future: Salary Continuance- Work/Life Balance: Flexible Time Off- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity- Training: Hands-On, Team-Customised, including SS&C University- Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:
The Insurance Solutions Specialist is responsible for coordinating and administering insurance-related services for corporate superannuation clients, employers (where applicable), members, and beneficiaries.-
- Prepare and submit claims documentation, follow up on outstanding requirements, and coordinate referrals to the Trustee Services team as needed.- Oversee the full lifecycle of insurance claims, ensuring timely and effective communication with insurers, clients, claimants, members, beneficiaries, and their representatives.- Support initiatives such as Protecting Your Super and Putting Members’ Interests First, and ensure timely updates to member insurance accounts.- Provide empathetic, compassionate support to vulnerable clients, ensuring their needs are met with professionalism and care.- Drive continuous improvement by capturing key data, refining processes, and contributing to system enhancements.- Respond to inquiries via the insurance phone line and Help Hub Chat, including participation in early morning and late shift rosters as required.- Uphold and embody SS&C’s Core Values — Accountability, Respect, Innovation, Focus, and Community — in all service interactions.

What You Will Bring:
- 2-3 years of experience in the insurance and superannuation industry, with a focus on claims and/or underwriting administration (preferred)- Experience in superannuation fund administration (preferred)- RG146 accreditation is advantageous- Solid understanding of superannuation and insurance-related legislation- Proficiency in Microsoft Word and Excel (basic to intermediate level)


Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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