Manager, Media Production

**About us**:
At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is part of the global Sony family of global companies.

**About the role**:
As the Manager of Media Production and Operations, you will be responsible for management of various work streams within the Global Media Production Operations inclusive of Audio, Video, Graphical, and multimedia disciplines.

You shall have general knowledge of media production, media engineering experience, customer service, project management, time/capacity management, and excellent communication skills.

You are highly organized with a sharp focus on details.

**What you will do**:

- Manage local and regional Media Engineering teams.
- View work request system and evaluate open issues to ensure all work is completed as requested by clients. This includes following up with open requests and ensuring they are closed in a timely fashion.
- Manage Audio, Video, Graphics, mobile, and multimedia work with the assistance of the Engineer Leads.
- Deal with escalated operational issues from the Lead Engineers.
- Escalate technical issues to appropriate designated channels. Escalate operational issues to the Operations Head and/or Director.
- Serve as the point of contact for international client base with questions or concerns.
- Evaluate and plan large registration initiatives/projects such as new distribution partners and or redelivery projects.
- Evaluate capacity and need for consultants with managing engineers and schedule consultants accordingly.
- Interview and hire consultant employees and new staff as appropriate, working with the lead engineer to ensure qualified persons are hired and trained appropriately when hired.
- Regularly review the performance of Lead Engineers together with the Operations Director as well as review the performance of Engineers/Analysts and Consultants with the Lead Engineer.
- Work closely with the Operations Director and/or Head to ensure proper clients and users' support.
- Maintain close relationships with Engineering, Asset Support and the Global Technology team with regular meetings.
- Manage, monitor and build workflows within the workflow tracking system.
- Compile and gather metrics for all workflow processes monthly.
- Support and leads Media Production projects and initiatives.
- When workload requires, perform engineering tasks such as quality control and registration of media assets to an asset management platform.
- Good command of English.

**Who you are**:

- Experience:_
- Minimum 2 years experience engineering/editing/post production and/or a degree from an accredited media engineering school with appropriate training certification.
- Minimum 5 years experience managing people, multiple direct reports.
- Minimum 5 years' experience in Customer service, sales, or marketing preferred.
- Troubleshooting experience.
- General knowledge of digital media.
- General knowledge of media quality attributes.
- General knowledge of digital compression formats/techniques.
- Digital Asset Management Applications and processes
- Media digitization systems
- FTP/SFTP (Filezilla, Fetch, etc)
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power Point
- Microsoft Project
- Microsoft Visio
- iTunes
- Soft Skills:_
- Efficiency and organizational skills a must to handle large priority lists and status updates.
- Must be extremely detail oriented and focused.
- Excellent communication skills.
- Knowledge of system messaging and metadata is a must.
- Troubleshooting experience is a must.

**What we give you**:
Passionate about our people, we provide some great opportunities for our team members to embrace, some of these on offer:

- You'll join an inclusive, collaborative and passionate global community where you can fuel the creative journey and make a difference.
- Flexible working (in office in Pyrmont or from home).
- Company supported Private Health Insurance and Income protection/TPD cover through superannuation.
- Employee resource groups and wellbeing benefits.
- Generous Sony discounts across the Sony Group of families.
- Parental leave benefits, inclusive and supportive to all parents and