Resident Services Agent

Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.

At Mirvac, we know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.

Our opportunity
We have a new opportunity for a Residential Services Agent to join our Build to Rent asset at LIV Sydney Olympic Park. You will initiate resident interaction and address their needs while assisting daily prospect follow up and assign leasing activities. The agent is the face of the property, conversing with our residents and getting to know their names is our first commitment in ensuring resident satisfaction.

This feeling of community is not ours to own. Instead we will foster this between ourselves, and will understand every member of our community is an individual. Together, we will create a place that is home for all to feel comfortable, understood, not just heard, and truly happy.
Community is hard won and easily lost. We will win a little bit every time we live our values and engage with our residents. And, if we keep at it, we will turn individuals who call LIV home into teams.
Together, we will create a community through spaces and places that set the new standard for what it means to live well. This is how we will collectively fuel our revolution.

**Your responsibilities are but not limited to**:
Ensuring residents are warmly welcomed to the property.

Upholding service standards and public area presentation to be in line with brand and property standards.

Knowledgeable with the property, its services & facilities as well as the surrounding community.

Actively engage with residents and visitors to ensure their satisfactions and that our service and product deliveries are in line and consistent with our tenancy agreements.

Effectively resolving resident issues and assisting with enquiries in a professional manner. Escalating, communicating and following up promptly.

Proactively engaging with residents to identify opportunities to improving services and products of the property.

Maintaining public areas, offices and back of house areas are stocked for operational needs.

Ensuring all outstanding and overdue accounts are followed up daily.

Preparing apartments in accordance with brand standards for inspections and upcoming move-ins.

Communicating with residents to schedule activities, including resident events, amenity bookings, inspections, move-in/ out arrangements.

Implement and actively improve the resident community program to maximise resident satisfaction and retention.

Preparation for all inspection appointments, familiar with prospective resident apartment preferences and their profiles.

Maintaining communication and responses to a professional standard and with a solution focused attitude.

Supporting all service aspects of the property functions, especially Maintenance and Leasing, including resident communications.

Supervision of residents within the property ensuring adherence to lease rule and conditions.

Assisting to ensure health and safety issues are identified and reporting of potential risks and hazards to the appropriate channels for rectification.

Upholding professional image and ensuring property presentation to ensure a positive brand image and community representation.

Assisting with projects, or undertaking additional duties as reasonably required.

Adhering to Mirvac’s “Next Level” customer experience platform and providing timely responses to feedback received through all mediums

**Your point of difference**:
To be successful you will have a Certificate of Registration experience in the hospitality or the property management industry and Real Estate License and Strata Management experience

You will have strong Microsoft Office knowledge, excellent presentation and interpersonal skills and their ability to develop strong working relationships with all stakeholders

You will be a result driven professional who is committed to customer service excellence with the ability to prioritize tasks and adapt to change

Finally, you will be a strong communicator with the ability to build rapport with customers and commit to exceedingexpectationsthrough providing exceptional levels of customer service.

What sets us apart?

Mirvac's team is our most valuable asset, and we invest in our people accordingly. A huge part of this is creating a positive workplace environment, where people are respected, encouraged and rewarded.

We're proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. We feel fortunate to have so many talented, purpose-driven individuals on our team and our