Reporting Program Adviser

5 days ago

Sydney, Australia The Workplace Gender Equality Agency Full time

**Reporting Programs Adviser - Multiple Positions Ongoing**

**Why this role matters**

**Reporting Programs Advisers **report to the EL1 Reporting Programs Manager and provides high level guidance to employers on how to submit organisation compliance reports using our reporting platform.

**The key duties and responsibilities of the position include**:

- providing exceptional customer support to public and private sector employers in aspects of completing and submitting online reporting to the Agency
- assisting in the creation and maintenance of GE Programs templates
- investigating and preparing recommendations for feedback/complaints
- interpreting detailed information provided by organisations with complex reporting structures, working closely with them to ensure best practice information and advice relating to their reporting under the Act
- facilitating data anomalies rectification management, including the timely judgement of data anomaly acceptance/rejection based on their implication to data accuracy and quality
- proactively maintaining accurate organisation information in the Agency’s CRM system relating to employers, contacts, reporting hierarchies and other relevant data
- coordinating customer contact data across the Agency’s multiple CRM data sources
- supporting the privacy and programs governance portfolio where business needs arise
- support other cross functional Agency projects as required.

**To be successful in this role, you will need**:
We are seeking an individual with the following **minimum requirements** and experience:

- able to provide high quality customer service through proven excellent internal and external customer service skills. This includes developing plans, objectives, clarifying expectations and deadlines; keeping clients informed on progress; providing prompt and professional outcomes for clients.
- previous CRM experience (Salesforce desirable).
- strong written and verbal communication skills which include the demonstrated ability to confidently present messages in a clear, concise manner and to tailor communication style to suit the audience.
- sound computer literacy including an intermediate level of experience using MS Office software (Word, Excel, PowerPoint, Outlook) and databases.
- able to demonstrate an understanding, or ability to rapidly gain an understanding, of the Workplace Gender Equality Act 2012 and relevant reporting requirements
- demonstrate able to demonstrate sound interpersonal skills and the ability to collaborate with and maintain strong relationships with a broad cross-section of stakeholders.
- demonstrate sound organisational, investigative and problem-solving skills.
- work independently and flexibly, with limited supervision, analysing and using some judgement to select an appropriate course of action in a busy office environment. This includes taking a proactive approach and personal responsibility for accurate and timely completion of work
- **Baseline Security Clearance** or the ability to obtain clearance (this includes being an Australian Citizen).

**Reporting Program Adviser (PDF, 292.32 KB)**:

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