Medical Receptionist

2 weeks ago

Eastern Heights, Australia Grange Road Medical Services Full time

Seeking motivated Medical Receptionist to join our busy ,friendly team.

Approx 35 Hrs per week

Ability to multi-task is a must.

**DUTIES AND RESPONSIBILITIES**
- Maintain patient and practice confidentiality, adhering to Practice Confidentiality Agreement
- Welcoming patients and visitors, answering the telephone and answering any enquiries
- Scheduling appointments
- Assisting patients with completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current
- Scheduling external appointments for any clients that require hospital admission and tests
- Keeping a clean and tidy reception and patient waiting area
- Maintain your own health and safety and that of others within the practice. Follow workplace health and safety procedures and policies. Report incidents immediately to the Practice Manager.
- Processing bill procedures and payments
- Conveying a caring attitude towards patients by anticipating and easing patient anxiety; this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency
- Acknowledge patient feedback, immediately advise the Office Manager of feedback.
- Monitoring and ordering stationery and clinical supplies to always maintain a working supply

**Medical Receptionist Skills**:

- Multi-tasking
- Flexibility
- Telephone skills
- Customer service
- Time management
- Organisation
- Attention to detail
- Scheduling
- Word processing
- Professionalism
- Quality focus

**Challenges**:
Identification of patient needs

Identification of doctor needs

Ensuring delivery of quality care to all patients

To show compassion in every situation

To instil confidence in those you are caring for

To comply with all standards

To work effectively with all members of the team

**Job Type**: Casual

**Salary**: $28.00 - $31.00 per hour

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Eastern Heights, QLD: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Medical admin: 1 year (preferred)
- Customer service: 1 year (preferred)
- Administration: 1 year (preferred)

Licence/Certification:

- Drivers Licence (required)

Work Authorisation:

- Australia (required)

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