Team Supervisor, Customer Service

1 week ago

Adelaide, Australia SA Government -DEPARTMENT OF HUMAN SERVICES Full time

**Department of Human Services**
**Job reference**: 621521
**Location**: 5000 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone

**Role Highlights**
- Contribute to making South Australia a great place to live
- Make a difference for South Australians
- We value people who have curiosity, passion and desire for continuous improvement

**About the Business**
***
Our Inclusion, Supports and Safeguarding Division brings together policy and reform advice, while helping those experiencing vulnerability to participate safely and securely in our economy and remain connected with the community. It also provides grants to community groups and non-government organisations to expand services to support people and offers interpreting services in 110 languages, including several First Nations.
***
**Role Details**
***
The Team Supervisor, Customer Service is a role within the Screening Unit of Community Investment and Support and is accountable to the General Manager Customer Experience for:

- Providing support to staff to ensure a responsive and timely customer service is provided to applicants and organisations.
- Establishing, implementing and managing screening procedures and processes.
- Maintaining an appropriate level of security and adherence to confidentiality in the Screening Unit.

***
**Special Conditions**
***
National Police Check required.
Employment-related Screening Check required.
***
**Role Status**: Term up to 03/04/2026
***
**Salary Range**: $76,561-$80,256 (ASO4)
***
**Location**: Adelaide
***

**Diversity and Inclusion**

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in.

**Applications close**: 27/09/2024 11:30 PM

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