Team Leader

1 week ago

Mount Druitt, Australia Ability Options Full time

Comprehensive employee benefits, incl. $18,550 in NFP Salary Packaging
- Work laptop + phone + training and development
- Rostered Day Off (RDO) - one day off per month

**About the role**

We currently have an opportunity for a Team Leader in our ParentsNext team in the Sydney region on a max-term full time basis (9 month contract). As a Team leader, you will focus on supporting your team, ensuring a consistent as well as smooth service delivering to our participants. You will monitor and manage business operations and results to create plans to deliver sustainable employment outcomes. You will be expected to manage complex and sensitive enquiries by liaising with the relevant stakeholders in the business including the ParentsNext Manager, GM and HR BP. This position will provide accurate information to their team members to ensure they are appropriately informed of the policies and procedures regarding business operations.

You will use positive engagement techniques to participate and work collaboratively with your whole team from your direct manager through to the employment consultants you are responsible for. You will deliver exceptional customer service with the ability to build and maintain effective professional relationships with job seekers, employers and other external stakeholders such as Government and community. You will maintain exceptional knowledge of our organisation, funding body programs, employment division and meet government contractual requirement.

Please note that this role will require you to travel from time to time within the region.

**Essential Criteria**:

- Working knowledge of The Disability Services Act and Disability Service Standards;
- Knowledge of employment and WHS legislation;
- Willingness and desire to support a team towards exceptional performance
- Demonstrated results focus - ability to meet/exceed agreed performance targets
- Proven skills in use of CRM/database and Microsoft Office to capture, analyse and present data
- Demonstrated high level of interpersonal skills to effectively lead teams, resolve organisational issues, develop, and motivate staff
- Lead by example by living the Ability Options Values every day
- Current NSW Drivers licence (P2 minimum);
- Valid NDIS Worker’s Check and WWCC (or willing to obtain)

**Why Work for Us?**

In return for your skills and experience you will receive:

- Benefit of salary packaging through our partner, Maxxia: Salary Packaging | Maxxia, increasing your take home pay
- A dynamic EAP partner who supports our employees with free counselling and financial services for you and your immediate family member, Employee Assistance Programs (EAPs) - Veretis Performance Psychology
- In house - Learning and Development team offering ongoing career development support
- Paid parental and partner leave
- Fitness Passport providing you access to over 500 gyms at a low price
- Employee discounts to Winc and Medibank health cover
- Yearly bonuses and pay increments
- Monthly Rostered Day Off (RDO)
- Rewards and recognition program

**Who Are We?**

Ability Options is a standout Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW, each year we support over 12,500 jobseekers including parents, Indigenous communities, school leavers and people with disability to prepare for, gain and maintain employment.

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