Product Manager

5 days ago

Melbourne, Australia Think Talent Pty Ltd Full time

**The Organisation**

Our client is a purpose and values driven bank that exists to financially empower the members who serve our communities. Key to organisation success and sustainability has been attracting people who are motivated to make meaningful contributions through the delivery of exceptional customer experiences and outcomes.

**The Opportunity**

Reporting to the Head of Member Proposition & Experience, this critical role is responsible for leading the personal lending and deposits product vision and ensuring compelling propositions that meet the needs of their members.

Key accountabilities include:

- Leading the product and portfolio development life cycle and strategic roadmap from customer research through to product design, pricing, go-to-market strategy development, performance tracking, portfolio optimisation and continuous improvement.
- Managing the “Voice of Member Program” and leveraging insights to inform new product design, product optimisation and portfolio performance outcomes.
- Leading competitor analysis and market research to optimise feature development, new product development and profitability.
- Collaborating cross-functionally to identify new market and product propositions that drive customer acquisition, retention, and growth.
- Product and portfolio performance analysis and reporting, to ensure the business is achieving growth, retention, and quality outcomes.
- Mapping and optimising member experiences, from activation to closure, identifying opportunities for simplification, optimisation, and digitisation.
- Working with risk and compliance teams to ensure banking regulatory obligations, product reference data and product disclosure documents are maintained.
- Work with growth and marketing teams to ensure the product value proposition is effectively communicated and represented across all member-facing channels.

**The Right Fit**

This role is suited to a dynamic and agile product manager who inspires people and amplifies impact through collaborative and inclusive ways of working. To ensure outcomes in this role it is essential that you demonstrate:

- Degree qualifications and a minimum of 5 years’ experience within new product development and management, ideally gained in the consumer banking sector.
- The ability to distil market analysis, member insights and product performance data to develop member-centric product propositions.
- The capacity and desire to work strategically and operationally as required to solve problems and gain improvements within ambiguous and changing environments.
- Strong commercial skills coupled with a balanced, data-led approach to decision making and growth planning.
- Exceptional communication and presentation skills, including the ability to engage with and influence across all levels of an organisation.
- Demonstrated experience prioritising effort and successfully managing the delivery of multiple projects concurrently to a high standard.

**The Benefits**

This is an opportunity to make your mark in people centric business in a critical leadership role. You will make real customer impact through your work and collaborate with a talented team that is highly engaged and aligned to strategic growth objectives.

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