Junior Service Delivery Manager

1 day ago

Mascot, Australia SICE Pty Ltd Full time

This position is a stakeholder facing role, which requires establishment and management of expectations within the business and to drive the service delivery team to achieve those expectations to a high standard, and implement or improve Service Management practices as required.

Key responsibilities:

- Act as a process owner for ITIL-based Service Operation processes and related toolsets.
- Management of ITIL disciplines: Incident, Request, Problem, Change, Release, CMDB, CSIP and Escalation processes (etc.) ensuring a high level of performance in these processes, accurate reporting and establishing service improvement activities when required.
- Lead or participate in governance forums to ensure process compliance and drive continuous service improvement initiatives.
- Compile and analyse statistical data and trends relating to service process compliance and operational effectiveness and provide service reporting and insights to Senior Management as required.
- Act as an Incident Manager, take ownership of major incidents ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviews.
- Incident, Problem and Change Manager functions are shared between multiple resources.
- Lead the development and implementation of action plans to address service/s underperformance

**Requirements**:

- Tertiary qualifications in IT or related field are desirable.
- At least 3 years IT Industry experience with 1-3 years’ experience in a Service Delivery, Service Management or a Business Analyst role, preferably within the ITS industry.
- ITIL certification is desirable but not essential.
- Experience with process creation, process improvement, agile methodologies, and ITIL are desirable.
- Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.

**Benefits**
- Be part of large scale infrastructure projects.
- A collaborative, supportive and diverse work environment where everyone has the chance to make a difference.
- Enjoy a range of benefits including up to 3 additional days of leave per year, access to a learning platform for personal and professional growth, novated leasing, coaching and wellbeing support through our EAP, and much more

  • Junior Service Delivery Manager

    7 days ago

    Mascot, Australia SICE Pty Ltd Full time

    This role will provide the delivery of a high-quality service to SICE customers and end users and ensure Service Delivery and Service Management processes are in place to meet business needs. This is a rewarding stakeholder facing position, which requires establishment and management of expectations within the business and to drive the service delivery team...

  • Junior Service Delivery Manager

    5 days ago

    Mascot, Australia SICE Pty Ltd Full time

    This position will provide the delivery of a high-quality service to SICE customers and end users and ensure Service Delivery and Service Management processes are in place to meet business needs. This position is a stakeholder facing role, which requires establishment and management of expectations within the business and to drive the service delivery team...

  • Junior Accounts Payable Officer

    1 day ago

    Mascot, Australia REMONDIS Australia Full time

    **Who we are**: REMONDIS is one of the world’s largest recycling, waste services and water companies. The waste industry is evolving at a cracking pace and REMONDIS is servicing customers and building and operating infrastructure to remain at the forefront of the circular economy journey. Our customers are at the heart of our business and in this dynamic...

  • Delivery Operations Manager

    5 days ago

    Mascot, Australia Kone Full time

    Great benefits and remuneration - Base + 12.5% super, car allowance & bonus - Work with industry-leading products and technology - Join a global organisation with a strong focus on training, safety and quality At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital...

  • Automation Delivery and Adoption Manager

    1 week ago

    Mascot, Australia First Focus Full time

    First Focus is Australia's **best**mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride...

  • Delivery Operations Development Manager

    1 week ago

    Mascot, Australia Kone Full time

    Great benefits and remuneration - Base + 12.5% super + car allowance + bonus - Join a first-class leadership team who put their people first - Join a global organisation with a strong focus on training, safety and quality At KONE, you'll find innovation that goes somewhere We see a future of smart cities. As an innovation leader in the elevator and...

  • Junior Broker

    3 days ago

    Mascot, New South Wales, Australia Maclean Financial Full time $40,000 - $60,000 per year

    We have created the perfect opportunity for motivated individuals who want to learn, grow, and succeed in the world of asset finance. At Maclean Financial, we believe great careers are built, not found, and this role is designed to give you the training, mentorship, and experience you need to thrive.We are one of Australia's leading commercial asset finance...

  • Delivery Lead

    2 weeks ago

    Mascot, Australia Transport For NSW Full time

    **Delivery Lead**: - Organisation/Entity: Transport For NSW - Job category: Projects - Job location: Sydney, NSW, AU, 2020 - Job reference number: 98618 - Employment type: Fixed Term Full-Time - Salary range: $133545.0-$149568.0 You put people at the heart and take pride in the impact of your work. You’re ready to play an essential role behind the...

  • Delivery Driver

    1 week ago

    Mascot, Australia Suprema Foods Full time

    About Us: We are a leading food wholesale business supplying a range of premium products to clients across Sydney. We're seeking an experienced multi-drop delivery driver to join our team. We pride ourselves on providing high-quality products to our clients and delivering exceptional service. Key Responsibilities: Conducting multi-drop deliveries across a...

  • Customer Delivery Supervisor

    5 days ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider?** We are seeking a hands-on leader with experience in a similar role to join our airport team in** Sydney **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis. **More about this role**: Reporting to the Customer Delivery Manager, this role...