Customer Service Advisor/coordinator

2 weeks ago

Fremantle, Australia Euro Technik Pty Ltd Full time

Are you a customer service extraordinaire who prides themselves on being highly organised and having control over situations? Are you looking for a supportive workplace with long term career progression?

Euro Technik is an innovative European Vehicle Service Centre located in Perth's Western Suburbs. We have two state-of-the-art workshops and are continually investing in our facilities to ensure we stay at the cutting edge of technology.

A busy position has become available within our company at our Fremantle location for a Full Time Service Coordinator who can demonstrate the highest communication/interpersonal skills with patience and an uplifting personality

This is an important role at Euro Technik, supporting the Workshop Manager and the team of Technicians ensuring productive workflow and excellent customer service to our customers.

This role will include;
Customer Liaison;
- Establish strong rapport with customers, suppliers and managers
- Answering phone calls
- Booking car services/repairs/ loan car
- Answering customer queries on technical advice & vehicle advice
- Providing customer with detailed quotes
- Monitoring bookings made through website, following up where necessary and confirming with customer
- Liaising with suppliers

Administration;
- Printing job cards
- Ensuring parts are ordered for the next day scheduled jobs
- Eftpos reconciliation
- Consolidating client info for feedback surveys
- Banking

Warehouse/Stock:

- Booking courier pickups
- Accepting deliveries
- Entering new stock items into system
- Stock ordering
- Managing stocktake levels ensuring they are accurate at all times
- Customer service experience in the Automotive/Workshop industry
- Good knowledge of different vehicles and parts
- Demonstrated outstanding organisational skills
- Process driven and enjoys working by themselves at times
- The highest level of communication skills throughout the entire day
- Ability to work under pressure, stay happy and calm
- Demonstrated high level of motivation and initiative with a proven ability to plan and prioritise workloads under limited supervision
- Skills in a range of computer software packages

We are a unique team with a great culture and love a good sense of humour We have worked hard to be a well-known, respected, European Vehicle specialist and we are looking for someone who is aligned with our core values and share our ethos of dedication to delivering outstanding customer service. We provide professional training and development opportunities to our valued staff members and are always looking forward to improving ourselves professionally and personally.

**Salary**: $50,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Maternity leave
- Parental leave
- Professional development assistance
- Profit sharing
- Relocation assistance
- Visa sponsorship

Schedule:

- 10 hour shift

Supplemental pay types:

- Bonus
- Penalty rates

Ability to commute/relocate:

- Fremantle, WA: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Automotive Industry: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Drivers Licence (required)

Work Authorisation:

- Australia (preferred)

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