Business Banking Manager

**Req ID**: 76862
**Department**: Small to Medium Enterprise Banking VIC/TAS
**Division**: Australia Commercial
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Business Banking Manager in our Commercial Banking, looking after Small to Medium sized Business owners, you’ll play a key role in helping to retain and grow an existing portfolio of customers ensuring that their experience with their Bank is one that delights the customer at every interaction. The purpose of this role is to build customer engagement with existing small business customers and provide tailored solutions and recommendations to support business growth and development.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: 833 Collins Street, Docklands VIC 3008 or flexible within any ANZ Business Centre location across Regional Victoria or Tasmania
**Work Hours**: Full-time
What will your day look like?
As a Business Banking Manager, you will have the opportunity to:
Provide high quality customer service to a wide and diverse range of customers in a team-based managed portfolio
Be in charge of the retention and growth of existing customers
Understand customer ambitions and help them realise their business growth and development goals.
Contribute to a high performing team culture and environment based on high collaboration and rapid customer solutioning.
Meet assigned performance targets across the balanced scorecard.
Engage with existing small business customers
Manage a team-based customer portfolio
Effectively collaborate with Lighthouse & CSO enablement teams
Maintain deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions.
Participate in high volume inbound and structured leads-based outbound calling
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
**Relationship Management**: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
**Portfolio Management**: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
**Customer Solutioning**: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
**Data Analysis**: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
04/10/2024, 11.59pm, (Melbourne Australia)