Customer Service Officer

2 weeks ago

Bowen Hills, Australia News Corp Australia Full time

Reporting to the NIS Support Manager, this role is responsible for managing, maintaining and consistently improving the customer experience for our internal and external clients. You will be supplying the highest standard of customer service by connecting clients with our advertising products, supporting clients in their engagements with News, ensuring that deadlines are being met or exceeded and providing expertise to enhance the final product. Due to the agile nature of our business, the role will continue to evolve as new products are added to our existing suite offerings and new audiences are discovered. This is an exciting opportunity to join a fast paced environment, helping to reshape the future of how News Corp partners with our clients.

**What’s the role?**
- Proven experience in a customer support role, with a track record of meeting or exceeding individual and team targets
- Comfortable following detailed workflow processes
- Exceptional communication, interpersonal and active listening skills. Ability to appreciate different and opposing perspectives on an issue
- Ability to communicate in a clear, succinct and accurate manner
- Clearly expresses meaning in writing using appropriate structure, excellent spelling and grammar and language, adapting message and style to suit the target audience
- Demonstrated typing speed of 30+ wpm, with 100% accuracy
- Highly proficient in the use of computers, CRM systems
- Keen to learn and take on coaching and feedback
- A team player but also highly motivated to work autonomously
- A great level of positive energy to deliver across multiple deadlines in a fast paced, evolving environment
- Strong organisational skills and attention to detail
- Ability to build strong working relationships with our digital fulfilment specialists, customer excellence and internal stakeholders
- Exposure to digital marketing is highly advantageous

**Who you are**
- Customer service experience
- Dealing with customers and/or stakeholders
- Demonstrated ability to work to deadlines

**Who are we?**

We are Australia’s number one and most influential media organisation with more than 150 prestige brands across news, sport and lifestyle. Each month more than 17 million Australians choose to consume news and information from our digital and print products - more than any other media group in Australia.

**What’s next?**
- Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply_

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