Corporate After Hours Consultant

2 weeks ago

Canberra, Australia Corporate Traveller Full time

**Job no**: 515758

**Brand**: Corporate Traveller

**Work type**: Part time, Remote

**Location**: Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia

**Categories**: Leisure Travel & Retail, Corporate & Group Travel
- **Looking** for more flexible working arrangements?**:

- **More** of a problem solver than a salesperson?**:

- **Struggling** to find the time to work and study?**:

- **Needing** to find a better balance between your career and family?**

**About the Opportunity**

If you are an experienced travel consultant and are finding yourself in one of the above positions...then Flight Centre's Corporate After Hours Customer Care team is for you

We are currently seeking experienced travel industry experts looking for either part-time, fully remote or a hybrid mix of work from home/office and after hours.

The corporate travel division comprises a diverse range of corporate travel brands, headlined by the global powerhouses of FCM, Corporate Traveller and Flight Centre Business Travel.

As travel is again taking off, Corporate Customer Care is one of Flight Centre Travel Group’s most integral support businesses, assisting our Corporate clients across the world.

**To** be successful you will have**:

- Minimum 1 year of retail travel and/or corporate travel agency experience - **_only experienced travel consultants will be considered_**:

- Sabre/GDS system experience is ESSENTIAL
- Ability to interpret fare rules, change fees, additional collections
- Exceptional customer service and problem-solving skills
- High degree of accuracy and attention to detail
- Exceptional customer service and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work under pressure, manage time effectively and meet deadlines
- Ability to meet challenges with resourcefulness and work autonomously
- Flexibility to work a rotating roster based on a 24/7 business
- Experience in Lumina/Portal and self-ticketing are highly desirable

**Remuneration**:
**Salary**: OTE $70,000 - $85,000 plus super p.a. (pro rated for part time)

**Retainer**: $70,000 + plus up to $15,000 in additional rates for shift work

**Additional** allowances**:Overtime on offer monthly

**Ideal** for Part-Timers**:
**0.6** FTE**:approx 48 hours/fortnight, minimum of 2 full weekends per month required

**0.8** FTE**:approx 64 hours/fortnight, minimum of 2 full weekends per month required

**Work** from Home offered, or ability to work from Brisbane Head Office, or a hybrid mix**

**Business** opening hours**: Open 24 hours daily, year round

**Examples** of potential shift times**: 0700-1530, 1200-1830, 1530-2330, 1830-0300, 0100-0930,

0300-1130

**In reward for your commitment and performance you will receive**:

- Work with Australia’s largest travel retailer
- Global career opportunities in a network of brands in more than 20 countries
- We embrace a flexible workplace, with work from home and office options available
- Travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
- Ongoing training and personal development
- Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
- 5 weeks annual leave plus paid parental leave
- Access to head office internal 24/7 gym

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