Customer Service Supervisor

4 days ago

Perth, Australia HERTZ Full time

_Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals._
- To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Supervisor to join our exceptional team and grow your career_

**About the Role?**

As a _Customer Service Supervisor, _you will be responsible for leading and coaching the frontline team at our Perth store to deliver customer service excellence and to achieve revenue growth through sales options. In this role you will;
- Hold daily briefings with your team to communicate strategies, actions, and business performance
- Personally manage key customer relationships and support team in dealing with customer issues
- Continuously analyse customer satisfaction scores and take corrective actions
- Plan & schedule staffing levels in line with business volume and targets
- Continuously train and coach all employees

**About You?**

To be successful in this position, our newest team member will have the following:

- Previous supervisory/management experience in a customer service orientated environment
- Skilled ability to lead, grow and maintain a cohesive and high performing team
- Planning, organization & time management skills
- Expert customer service and sales skills
- Experience working in a fast paced and challenging environment
- A full and current AU driver’s licence with the ability to drive automatic vehicles

**About the Offer?**

In return for your hard work and dedication, you will be rewarded with:

- **A competitive annual salary package**:

- **Opportunities for career growth and development**:

- **A supportive team environment**:

- **Employee Benefits and a motivating company culture**:

- **Fully maintained company vehicle and tolls provided**

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Pay: $67,787.85 - $126,568.25 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Work Location: In person

  • Field Supervisor

    2 days ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - WA Job Description Summary Service Stream’s Fixed Communications division are currently seeking a Field Supervisor to join our Unify Services team. About the Role The Field Supervisor will be responsible for supporting the Field Services Manager in the day to day operations activities and contractor management functions within...

  • Field Supervisor

    2 days ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - WA Job Description Summary Service Stream’s Fixed Communications division are currently seeking a Field Supervisor to join our Unify Services team. About the Role The Field Supervisor will be responsible for supporting the Field Services Manager in the day to day operations activities and contractor management functions within...

  • Customer Service Supervisor

    1 week ago

    Greater Perth Area, Australia Founder Full time $90,000 - $120,000 per year

    Are you the Customer Service Leader we are looking for?Do you thrive in a fast-paced, high-performance environment?Do you take pride in leading by example — with professionalism, energy, and accountability?Do you genuinely enjoy coaching and mentoring others to bring out their best?Are you excited by the idea of shaping a team culture that's...

  • Service Supervisor

    2 days ago

    Perth, Australia Epiroc AB Full time

    Are you an organised and conscientious problem solver who enjoys working with a variety of stakeholders? Do you want to drive service excellence and be a leader in diversity and inclusion? We are hiring a **Supervisor -**Service Exchange** Components**for our Perth Service Centre. **Responsibilities of this role consists of but are not limited to the...

  • Field Service Supervisor

    4 days ago

    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Field Service Supervisor

    2 weeks ago

    Perth, Western Australia Sandvik Full time $90,000 - $120,000 per year

    Sandvik MiningField Service Supervisor – Kenwick, WA(8/6 roster)The roleReporting to the Field Service Manager, the key focus of the Field Service Supervisor role is to manage people and processes to achieve a competitive, profitable field service result for Sandvik, ensuring the best customer service in the industry.This position is responsible for...

  • Customer Service Supervisor

    1 week ago

    Perth, Western Australia Border Express Pty Ltd Full time $90,000 - $120,000 per year

    Get to know the Role:Border Express currently has an exciting opportunity available for an experienced and motivated Customer Service Supervisorto join the team at our Perth Airport Branch for a 12 month fixed term Parental Leave contract.Duties:Lead and coach a team of high performing, motivated customer service officers (3+) to provide proactive and...

  • Field Service Supervisor

    3 weeks ago

    Perth, Western Australia Sandvik Full time

    Sandvik MiningField Service Supervisor – Kenwick, WA(8/6 roster)The roleReporting to the Field Service Manager, the key focus of the Field Service Supervisor role is to manage people and processes to achieve a competitive, profitable field service result for Sandvik, ensuring the best customer service in the industry.This position is responsible for...

  • Site Service Supervisor

    4 weeks ago

    Perth, Western Australia MMD Australia (West) Pty Ltd Full time

    Position Title: Site Service SupervisorJob Type: Full Time PermanentLocation: MMD WA Facility (Malaga)Reporting To: Service and After Sales Support ManagerAbout the BusinessMining Machinery Developments (MMD) is a world leader in the design, manufacture and supply of mineral processing solutions and associated machinery serving the mining, quarrying and...

  • Site Service Supervisor

    4 weeks ago

    Perth, Western Australia MMD Australia (West) Pty Ltd Full time

    Position Title: Site Service SupervisorJob Type: Full Time PermanentLocation: MMD WA Facility (Malaga)Reporting To: Service and After Sales Support Manager About the Business Mining Machinery Developments (MMD) is a world leader in the design, manufacture and supply of mineral processing solutions and associated machinery serving the mining, quarrying...