El1 - Assistant Director - Digital & Sharepoint Services, Ict Operations

**Contact Officer**:
**Closing Date**:
**11.59pm AEST, Tuesday 24 June 2025**

**The opportunity we have available**

Organised within the Chief Operating Officer Group within the department, Information Technology (IT) Division’s purpose is to connect people and technology, empowering the department to excel.

The division provides the digital collaboration and communications tools necessary to connect a geographically dispersed workforce and to optimise hybrid working arrangements. We manage industry and public facing digital systems, deliver desktop services to over 2,200 staff, support over 30 office locations across Australia and oversee the department’s cyber security capability.

The advertised position is for an experienced and proactive EL1 to join our ICT Operations Team as the Assistant Director, Digital and SharePoint Services, managing and maintaining our Digital Delivery Services and on-premises SharePoint 2019 environment. As part of a dynamic and evolving team, you will play a pivotal role in supporting the organisation's current IT infrastructure, maintaining and improving Digital technology services while contributing to the strategic transition to Microsoft 365 (M365) with SharePoint Online.

**What will you do?**

Your key responsibilities will include:

- Administration, maintenance and optimisation of the organisation’s on-premises SharePoint and Office Online Server, and Cloud SharePoint environments.
- Monitoring system performance, troubleshooting issues and implementing improvements to ensure high availability and performance.
- Collaboration with cross-functional teams to ensure seamless operation and alignment with business needs.
- Provision of technical expertise in the transition to M365, including planning, configuration and knowledge sharing for future platform utilisation (an understanding or knowledge of the Power Platform suite, MS Teams, and OneDrive would be an advantage).
- Ensuring compliance with organisational policies, security standards and data governance requirements.
- Creation and maintenance of documentation, including procedures, configurations and user guides.
- Supporting business teams with systems that integrate with SharePoint, included Content Manager.
- Supporting and managing the department’s Intranet service CONNECT and digital forms systems.
- Managing a small team of technical staff supporting these platforms.
- Identify skills and capability needs to support staff development to continually enhance the delivery of services.
- Contribute to broader Divisional outcomes in consultation and collaboration with staff, peers and other colleagues.
- Contribute to building a positive and healthy team culture in the division, leading by example and mentoring emerging leaders.

**Who are we looking for?**

To be successful in this role, you will need to demonstrate:

- Demonstrated experience in managing and administering on-premise and cloud SharePoint environments.
- Proven ability to troubleshoot and resolve SharePoint issues effectively.
- Strong knowledge of IT operations, infrastructure and security principles.
- Excellent problem-solving, troubleshooting, prioritising, communication and documentation skills.
- Achieve results and quality outcomes by showing initiative and leadership, working in a small team.
- Ability to work under pressure when responding and remediating high severity requests and incidents.
- Communicate effectively both written and verbal, delivering information in a variety of formats for a range of audiences and is able to build consensus and influence decision making among internal and external stakeholders
- Collaborate across diverse teams, using your exceptional interpersonal and engagement skills to engage with senior leaders and a wide variety of stakeholders, valuing different perspectives, contributions and backgrounds.
- Have a growth mindset with a willingness to continue to learn, develop, adaptive and foster an environment for team members to do the same.
- An understanding of Records Management concepts, project management, procurement and/or financial management skills would be beneficial.

**RecruitAbility minimum requirements**

Minimum requirements for this role include:

- Prior experience in managing and maintaining Sharepoint and digital forms systems.
- Experience in Service Management and how this supports business in a multi-vendor integrated environment.
- Excellent written and interpersonal communication skills, including strong attention to detail.
- Ability to provide timely and concise advice to inform and support executive decision making.
- Ability to establish and maintain key strategic relationships with a broad range of stakeholders.

RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.

Job applicants with disability who met the requirements are advanced to the next stage of the se