Assistant Director, Business Analysis

EL1
$118,588 - $135,251
Canberra, Sydney, Melbourne, Brisbane, Adelaide, Hobart, Perth
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
About the Team
The Engagement and Transformation section sits within and supports the Digital Group by fostering a culture of innovation, efficiency, and excellence within the Commission’s Digital & ICT operations by identifying, assessing, and implementing opportunities for ongoing improvement that support the Commission’s ability to deliver against its business objectives.
About the Role
The EL1 Assistant Director, Business Analysis, plays a strategic role in driving business process improvements, digital transformation, and stakeholder collaboration to support the Commission’s objectives. This role ensures that business needs are clearly articulated, solutions are effectively designed and implemented, and organisational priorities are met.
Operating with a high degree of independence, the Assistant Director leads business analysis initiatives that improve operational efficiency, enhance user experiences, and optimise business systems. They work closely with senior leadership, technical teams, and external stakeholders to identify business requirements, assess risks, and deliver solutions that align with agency strategy, regulatory obligations, and industry best practices.
The role requires a strong analytical mindset, leadership capability, and the ability to translate complex business challenges into actionable insights. By leveraging Agile methodologies, business process improvement techniques, and emerging digital tools, the Assistant Director fosters innovation, drives continuous improvement, and ensures the successful delivery of business analysis outcomes.
Position Duties
1. Leadership & Team Development
Provide leadership and professional development to Business Analysts, fostering collaboration and continuous learning.
Support the establishment of a Business Analysis Community of Practice (CoP) to share knowledge and improve standards.
Guide business analysis methodologies and ensure consistency in approach, documentation, and stakeholder engagement.
2. Strategic Business Analysis
Lead business analysis initiatives that align with the agency’s strategic priorities.
Identify and analyse business needs to develop fit-for-purpose solutions.
3. Stakeholder Engagement & Communication
Engage with senior executives, operational teams, ICT specialists, and external stakeholders to ensure business requirements are effectively captured and implemented.
Facilitate workshops and consultations to prioritise and validate business requirements.
Act as a key liaison between business and technical teams, ensuring clear and effective communication.
4. Governance, Risk, and Compliance
Ensure business analysis activities align with APS governance, risk management, and compliance frameworks.
Identify risks related to business transformation and system changes, providing recommendations for mitigation.
Deliver high-quality reports, risk assessments, and decision-making frameworks to senior leadership.
5. Performance & Continuous Improvement
Establish business analysis KPIs to measure the effectiveness of processes and systems.
Ensure clear and concise documentation, including business cases and process models.
Drive improvements based on stakeholder feedback, ensuring recommendations are data-driven and aligned with strategic goals.
**Position Eligibility Requirements (Selection Criteria)**:
To be successful in this role you will need to demonstrate the following:
1. Analytical & Problem-Solving Skills
Demonstrated ability to assess complex business problems and provide practical, data-driven solutions.
Strong capability in evaluating systems, processes, and stakeholder requirements to identify areas for improvement.
2. Leadership & Stakeholder Management
Proven ability to lead and mentor teams, fostering collaboration and continuous learning.
Ability to develop and maintain productive relationships with internal and external stakeholders.
3. Business Analysis & Digital Transformation
Expertise in business process improvement, Agile methodologies, and digital transformation initiatives.
Experience in requirements gathering, impact analysis, and solution design.
4. Communication & Influence
Strong written and verbal communication skills, with the ability to translate