Technology Operations Manager

Location: Sydney CBD, on-site

Employment Type: Full-time

**WHO WE ARE?**

The Living Company is reshaping the way Australians live by delivering sustainable, community-driven, and high-quality spaces across the country.

Founded in 2013 as Scape Australia, leaders in student housing, we’ve since grown into a fully integrated living platform spanning Student Living (Scape), Rent to Live - Affordable Housing (RTL Co.), and Retirement Living (Aveo). With more than a decade of expertise in creating purpose-driven living environments, our portfolio now includes $17bn in assets under management, 106 properties, and 35,000 beds and units nationwide.

**ABOUT THE ROLE**

The purpose of the Technology Operations Manager role is to establish a culture of continuous improvement, efficiency, and security in Technology Operations. Work closely with our Digital Platforms team to ensure technology services are reliable, secure and work with product owners of the core platforms to manage their ongoing operations.

The role is a member of the Technology leadership team, that contributes to the development and execution of the Technology Operations strategy with a strong focus on continuous improvement to drive efficiency and increase our security posture. The role works closely with stakeholders across The Living Company verticals, including the executive management team through to front-line team members.

The Technology Operations Manager is directly accountable and responsible for the following functional areas:

- Service Desk
- System Administration
- Business Application support (L1, L2)
- Operational improvements
- Cybersecurity

**THE IDEAL CANDIDATE**

- Tertiary qualifications in IT, Computer Science, or a related field, with vendor or industry certifications highly regarded.
- Strong knowledge of IT systems, infrastructure design, networking technologies, and IT best practices.
- Proven ability to manage multiple issues, prioritise effectively, and deliver timely resolutions.
- Experience implementing ITIL processes and conducting risk assessments to ensure security controls remain compliant.
- Commitment to continuous improvement, supporting service enhancement and business scalability.
- Cybersecurity expertise, leveraging the NIST CSF to improve maturity, drive staff awareness, and address emerging threats.
- Technical proficiency in Microsoft 365, End User Compute, Telephony (VoIP), and Standard Operating Environment management to identify areas for optimisation.
- Experience managing small, high-performing teams with a focus on results and collaboration.

**PERKS & BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the perks of joining our team:

- Annual flu vaccinations and skin checks to keep you healthy and thriving.
- Insurance discounts up to 10% with top providers like Bupa, nib, and NobleOak.
- A month dedicated to your well-being and health, plus a day off to celebrate however you want.
- Passionate work environment that inspires and energizes.
- Birthday leave because your special day deserves to be celebrated.
- Generous referral bonuses (up to $5k) for bringing great talent to our team.
- EAP, Sonder & Duress support to ensure your peace of mind.

**INTERESTED? HERE'S HOW TO APPLY**

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

**No agencies please.**
- At The Living Company and Scape, we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._

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