Trade Relationship Consultant

3 days ago

Matraville, Australia Claim Central Full time

**Who are We?**

Claim Central is an international industry leader across Claim Management Services, Insurance Technology and Data & Analytics. Our award-winning technology ClaimLogik provides complete transparency in the claims process, significantly reducing the claim life cycle and improving the customer experience.

**Working at Claim Central**
We understand that vital to any organisation are its people. That is why we pride ourselves in creating a happy, healthy workplace. We live and breathe our values and always look to continuously improve. We invest in our team members to become experts in what they do by developing their skillset. We want to attract like-minded individuals that share our values and can be part of the exciting journey here at Claim Central.

**What will your day look like?**

**What will you do?**
- Contact trades to build and maintain a collaborative relationship to ensure Claim Central is the client of choice
- Ensure that trades service delivery is in line with Service Level Expectations
- Schedule and coordinate preferred contractors to ensure timely completion of approved repair work at the customers property - the quicker the better
- Obtain updates from the trades on the progress of repairs so that the claim file can be updated
- Ensure that file notes represent all interactions with all stakeholders during the trade allocation and repair phase of the customers claim
- Support the Trade Relationship Manager to onboard and train new preferred trades

**Who are you?**
- Previous experience coordinating trades/professional services across multiple properties/projects (desirable)
- Previous experience in the property insurance sector (desirable)
- Ability to work with key stakeholders to overcome challenges to service delivery, such as repair delays or material shortages, etc.
- Attention to detail when entering information into job management systems
- Ability to work at a high tempo and not get distracted or bogged down by activities that deliver limited value
- Positive and personable who enjoys building strong relationships with stakeholders, especially preferred trades
- A target driven individual who can be self-critical about their own performance and constantly strive to improve their overall performance delivery - “I did well last month, but how can I do better this month?”
- An excellent communicator with the ability to adapt your communication style accordingly
- Confident in your organisational and time management capabilities
- Enjoys working with various technologies and have previous experience using the Microsoft Office suite

If you thrive in a fast-paced, team environment and are interested in working on the

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