Customer Experience Administrator

Customer Experience Administrator

**Job reference**: #17022

**Brand**:Healius Pathology

**Location**: 16 - 18 Banksia Street, Heidelberg VIC 3084 (Dorevitch Pathology)

**Work type**: Part Time (Permanent) 22.50 hours per week

**Schedule**: Various shifts between Monday to Sunday and Public Holidays, as required.

**About**us**
- Healius Pathology is a Healius Business. Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

**Your role as a Pathology Courier**

As Pathology Courier, you will be responsible for the picking-up and transportation of Pathology Samples, Specimens, Blood/Blood Products X-rays and Vaccines, this could be across Medical Centres, Collection Centres, Nursing Homes, Hospitals, and Veterinarian Surgeries for delivery to Laboratories in various locations.

You will be ensuring a safe and efficient process as you manage 30+ stops per day, playing a crucial part in providing quality health services to the people in our communities.

**Your key responsibilities will include**:

- Pick-up and delivery of Pathology Samples, Specimens, Blood/Blood Products X-rays, Vaccines and clinical waste to and from referring customers
- Liaising between Referring Medical Practitioners and the Medical Liaison Officer with regards to store orders
- Preparation and delivery of reports and stock control in main laboratory
- Maintaining patient confidentiality and integrity
- Following operating procedure to complete correct specimen coding documentation
- Compliance and adherence with Policies and Procedures, Work Health and Safety Procedures and Quality Assurance processes

**About you**
- Valid open Australian driver’s license with an excellent driving record
- Ability to work various shifts including rostered weekends and public holidays
- Great interpersonal skills you will use to liaise with different stakeholders as well as strong written communication skills
- Excellent time management skills, juggling up to 30 stops per day
- Physical capability to be able to handle equipment weighing regularly up to 10kg -15kg
- The ability to follow instructions and use initiative to make sound decisions
- Previous courier experience is considered highly advantageous
- Hold a working with Children’s Check or be willing to obtain one
- You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work
- .

**Benefits and Wellbeing**

**As part of working for Healius, you will have access to a range of benefits including**:

- **Benefits platform** - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- **Fitness Passport**- Access top fitness centres & pools across Australia at a subsidised rate.
- **Corporate health insurance discounts**, banking benefits and novated leasing salary packaging.
- **Career growth and development opportunities** with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- **Confidential health and well-being support**through our Employee Assistance Program, available to all employees and their family members.

**Our commitment to diversity and inclusion**

Healius Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

**Vaccination Requirements**
- Vaccine preventable disease evidence such as Hepatitis B is a requirement of this role
- Other vaccinations based on location may be required / setting

Healius Pathology is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. The Australian Immunisation Handbook lists the immunisations recommended for health care workers.

**How To Apply**

**Healius is committed to responding to every applicant.