Service Desk Analyst

5 days ago

Brisbane, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading

**Job Title**:Service Desk

**Location**:Fortitude Valley

**Job Type**:Full-Time (**3-Month Contract) **with chance of extension or permanent employment

**Experience**:Minimum 5 years in a similar role

We are currently seeking a skilled and experienced Service Desk Officer to join our clients team for an initial 3-month contract and contribute to the to delivering expetional customer support.

**Job Overview**: You will play a crucial role in ensuring smooth and efficient IT operations by providing technical support and assistance to the internal teams. You will have a minimum of 5 years of experience in a technical support role, a strong customer service orientation, and the ability to troubleshoot and resolve issues promptly.

**Key Responsibilities**:

- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Document, track, and monitor support requests to ensure timely resolution.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Assist in the development and maintenance of knowledge base articles.
- Install, configure, and troubleshoot desktops, laptops, and peripherals.
- Collaborate with vendors to resolve hardware and software issues.

**Qualifications**:

- Minimum of 5 years of experience in a helpdesk or technical support role.
- Proficient in troubleshooting Windows and Mac operating systems.
- Strong knowledge of hardware, software, and network troubleshooting.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

**Education**: Bachelor's degree in Information Technology, Computer Science, or related field preferred.

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