Accounts Receivable Lead

We’re looking for a compassionate and detail-oriented Accounts Receivable Residential Lead to guide and support our AR team, ensuring smooth operations and meaningful outcomes. In this role, you’ll champion process improvements, foster team growth, and build strong relationships across the business — all while helping us deliver an exceptional customer experience and live our values every day.
- At Aussie Broadband we believe _**_difference _**_is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud _**_Equal Opportunity Employer _**_, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. _
- Join us as we continue to grow and make a mark as the 5th largest telco in Australia _

**Why work for Aussie?**

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down

Our fantastic culture lives and breathes our values:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

**We are proud to be a**B Corp Certified company**, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

**We care about our community**through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don’t just take our word for it - **We have been named one of the top employers in Australia by**HRD magazine**.

**The good stuff**
- **26 weeks paid parental leave**for both **primary and secondary caregivers**(in addition to any government-paid leave)
- **Discounted internet**up to the value of $109 per month
- **20% off**our Mobile services
- **Day to day benefits**like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
- **Celebrating you**With monthly rewards and recognition
- **Internal training**and resources for you to continue to learn, grow and achieve your career goals
- Yearly allowance for amazing **Aussie merch**
- **Fitness Passport**for access to multiple gyms and pools across Australia

**Let’s talk about you**

You’re a compassionate and capable mentor who brings clarity, care, and confidence to everything you do. You’re passionate about supporting others, building strong relationships, and creating processes that work smoothly and efficiently. You thrive in collaborative environments, adapt with ease, and guide with empathy and integrity.
- 2+ years’ experience in a similar commercial environment
- Understanding of the telco industry
- Skilled in navigating complex conversations and building trust at all levels
- Strong organisational, administrative, and procedural capabilities
- Demonstrated ability to:

- Solve problems with a calm and thoughtful approach
- Work on one's own and collaboratively
- Learn quickly and adapt to change

**How will you support our “Why?”**

At Aussie Broadband, we’re here to change the game — and we do that by living our values every day. In this role, you’ll help bring those values to life by supporting with heart, thinking proactively, and creating meaningful impact across the business.
- Support and guide Accounts Receivable Officers, fostering growth and achievement
- Own and enhance AR systems and processes, ensuring accuracy and efficiency
- Prepare aged debtor reports and support monthly write-off approvals
- Monitor collection trends and identify opportunities for improvement
- Build strong cross-functional relationships and exercise sound judgement
- Manage day-to-day AR activities with care and precision
- Act as a trusted escalation point for complex account issues
- Provide support across AR tasks and contribute to a positive team culture

**Ready to join?**

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.